Home → Stable →

GPG config error (web)

• Edit

bruce.lenhart

17 Jan, 2012 08:26 PM

Received error:

Ups, something went wrong. GPG was found on your system but there seems to be a problem with the config file. Please contact the GPGTools team ...

And so here I am contacting you like a good robot. What next? Download and just import my keys? Have an encrypted message that really needs opening. Thanks for any help you can give.

Bruce

1. Support Staff 1 Posted by Luke Le on 17 Jan, 2012 09:00 PM

   

   Hi Bruce!

   Seeing you need this pretty quickly I'd propose having a quick screen sharing session with TeamViewer.
   Let me know if you wanna try that.

   • Edit

2. 2 Posted by Bruce Lenhart on 17 Jan, 2012 09:07 PM

   

   Hi,

   WOW, quick response! I seem to have gotten it to work by going through and downloading the various tools as in the FAQ. Sorry for bother - should have RTFM first. Still have an issue but think that the sender used the wrong key. Thank you very much and hope that I haven't caused too much harm by being a noob. Get a bit anxious sometimes ;-)

   Bruce

   • Edit

3. Support Staff 3 Posted by Steve on 17 Jan, 2012 10:23 PM

   

   Hey Bruce, thanks for your feedback. First: Glad the issue got solved. And that reading the FAQ did indeed help is a good sign. We are always thinking how we could improve the user experience. Some time went into documentation but there is lots of room for improvement of course.

   If you need any further help, feel free to re-open this discussion.

   Cheers and happy encrypting :)
   steve

   • Edit

4. Steve closed this discussion on 17 Jan, 2012 10:23 PM.

5. Luke Le re-opened this discussion on 17 Jan, 2012 10:25 PM

6. Support Staff 4 Posted by Luke Le on 17 Jan, 2012 10:25 PM

   

   Hi Bruce,

   Great it works for you now! Could you describe the steps you've taken to fix this?

   • Edit

7. 5 Posted by Bruce Lenhart on 17 Jan, 2012 11:20 PM

   

   Hi,

   Sure enough, no problem. Started looking at the FAQ page and found items specific to the Mac:

   What if I update Mac OS X? Will this break GPGMail?
   First downloaded "GPG Preferences Pane" with no luck. Then went to next level and downloaded "GPGTools" and everything came back - keys, and could actually get to the GPG Keychain Access app. In the end, avoided having to reload from the installer and import the old keys. Start small and work up to the big stuff so to speak.

   Hope that helps.

   Bruce

   • Edit

8. Support Staff 6 Posted by Luke Le on 17 Jan, 2012 11:26 PM

   

   Hi Bruce,

   thanks for the info. From the error message i can tell
   you've had GPG already installed.
   Can you remember how you did that?
   MacPorts maybe? Self compiled?

   • Edit

9. 7 Posted by Bruce Lenhart on 18 Jan, 2012 05:02 AM

   

   Good Morning,

   Downloaded from GPGTools site.

   Bruce

   • Edit

10. Support Staff 8 Posted by Steve on 06 Feb, 2012 08:24 AM

    

    Hey Bruce. If I remember correctly, your problem was solved. So I'm closing this discussion for now. If you need further assistance please feel free to open another discussion any time.

    All the best, steve

    • Edit

11. Steve closed this discussion on 06 Feb, 2012 08:24 AM.