HELP - "secret key missing"

Sebastian Di Giovanni's Avatar

Sebastian Di Giovanni

11 Jan, 2012 11:59 AM

Hello folks!I need your help!

I downloaded the program and followed all the steps but I am not able to encrypt or decrypt my emails!i tried both Mail app. and Thunderbird but it just doesn't work and I don't understand why.I attached what appears when I try.

Thank you so much for your help!

  1. Support Staff 1 Posted by Luke Le on 11 Jan, 2012 12:07 PM

    Luke Le's Avatar

    Hi Sebastian,

    as the error message shows (also for GPGMail in an incomprehensible way)
    you don't have the secret key needed to decrypt the message in your keychain.

    First please check if the key is indeed not there by opening GPG Keychain Access, clicking the checkbox in the lower right saying something like "show secrety keys only" (don't know what it is in italian, or if we have an italian translation yet) and verify you see the address your email is encrypted to.

    If you've recently re-installed your system there's a good chance you didn't copy your gpg keys over from your old installation.
    In that case you need to fetch the keys from your backup.

  2. 2 Posted by Sebastian Di Gi... on 11 Jan, 2012 12:16 PM

    Sebastian Di Giovanni's Avatar

    Hey Luke!Thank you for your super quick reply,this thing is drivin' me insane :)
    I did what you said and my sec keys appear.I downloaded GPGTools for the first time days ago after installing Lion,so it should be all right.

    Il giorno 11/gen/2012, alle ore 23:07, Luke Le ha scritto:


  3. Support Staff 3 Posted by Luke Le on 11 Jan, 2012 12:23 PM

    Luke Le's Avatar

    Hmmm... that's tricky then.

    Could you try to select the text starting at ---- BEGIN...
    and copy the content into a text file called t.asc which you save on the Desktop.

    After that open and run the following command:

    gpg --decrypt ~/Desktop/t.asc

    After that please post the output here if you encounter an error.

  4. 4 Posted by Sebastian Di Gi... on 11 Jan, 2012 12:29 PM

    Sebastian Di Giovanni's Avatar

    select what text?Sorry mate I am new to GPG & stuff :)

    Il giorno 11/gen/2012, alle ore 23:23, Luke Le ha scritto:


  5. Support Staff 5 Posted by Luke Le on 11 Jan, 2012 12:36 PM

    Luke Le's Avatar

    Hehe, no problem.

    In your email you see text that starts with

    -----BEGIN PGP MESSAGE-----

    and ends with

    -----END PGP MESSAGE-----

    Copy that text from start to end and paste it into a text file.

    We could also have a short screen sharing session using TeamViewer,
    so I could log on your machine to debug on there.
    Of course that's a very sensitive operation.

    Btw. di dove sei?

  6. 6 Posted by Sebastian Di Gi... on 11 Jan, 2012 12:40 PM

    Sebastian Di Giovanni's Avatar

    I guess TeamViewer is the best option if you have the will and time.I trust you more handling this stuff than i trust myself :)

    Il giorno 11/gen/2012, alle ore 23:36, Luke Le ha scritto:


  7. Support Staff 7 Posted by Luke Le on 11 Jan, 2012 12:42 PM

    Luke Le's Avatar

    Alright, than let's do that :)

    You can fetch TeamViewer here:

    If you have Skype it'd also be helpful if you could send me your account name via email to [email blocked]

  8. Support Staff 8 Posted by Steve on 28 Jan, 2012 10:52 PM

    Steve's Avatar

    Hey Sebastian, since our support system scrambled Lukes mail-address here it is for you to read: lukele AT gpgtools DOT org

  9. Luke Le closed this discussion on 29 Jan, 2012 08:44 AM.

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