Mail freezes when attempting to decrypt's Avatar

30 Dec, 2011 12:35 AM

Hi! (not sure if my previous message was properly sent, so please close this one if it is, sorry)

The mail app keeps freezing when attempting to decrypt a message, what I get only is the loading screen. When I go to the activity monitor of the mail app it only shows getting message ... (the original one that it's trying to decrypt) I have partially solved it by deleting and re-installing the gpgtools, however, it comes back after a while. Is this a known bug? if so, is there any quick fix? thanks!

Happy new year by the way ;)

  1. 1 Posted by Alex on 30 Dec, 2011 07:48 AM

    Alex's Avatar

    Which version of GPGMail are you using ( > Preferences > GPGMail)? If it's not "a21" please click on "Check Now" or download the latest version from

  2. 2 Posted by on 30 Dec, 2011 05:12 PM's Avatar

    Alex ,

    thanks, I did update to a21, and it appears to be with some, not all, messages that are encrypted and range to up about 4 mb in size...

    It doesn't always happen

    Alfonso Carrillo Montiel
    [email blocked]

  3. Support Staff 3 Posted by Luke Le on 30 Dec, 2011 05:15 PM

    Luke Le's Avatar

    Hi Alfonso,

    this might be due to the fact that the released version spills out a LOAD of debug messages.
    I'll send you a version which has debug messages disabled tomorrow.
    At the moment it's also not possible to disable the debug messages.

    Hope that helps!


  4. 4 Posted by on 30 Dec, 2011 05:19 PM's Avatar


    thank you very much!

    Alfonso Carrillo Montiel
    [email blocked]

  5. 5 Posted by Alex on 01 Jan, 2012 01:06 PM

    Alex's Avatar

    Did the new version fixed your issue?

  6. 6 Posted by on 01 Jan, 2012 02:36 PM's Avatar


    I waiting on a file from Luke, as it still does it randomly.

    Happy new year!

    Alfonso Carrillo Montiel
    +502 5516-8240

  7. 7 Posted by on 06 Jan, 2012 11:14 PM's Avatar


    Hi, any chance on sending me the version you mentioned last time?


    Alfonso Carrillo Montiel
    [email blocked]

  8. Support Staff 8 Posted by Luke Le on 07 Jan, 2012 11:37 AM

    Luke Le's Avatar

    Hi Alfonso,

    sorry for the delay, I've been crazy busy the last few days.
    I'm just about to build your special version, you should have it within the next 10 minutes.

  9. Support Staff 9 Posted by Luke Le on 07 Jan, 2012 11:56 AM

    Luke Le's Avatar

    Alright, alright, it took me 18 minutes for the build to complete :D
    The new version doesn't log at all so it might be a lot faster when decoding messages.
    Yet decoding large messages really takes some time so if you see the loading indicator for a message, try to select a different message and check if that loads fine.
    If so, it only takes longer to decrypt, and didn't force mail to hang.

    GPGMail 2.0a23 -

    Hope it helps!

  10. 10 Posted by on 09 Jan, 2012 12:37 PM's Avatar


    thanks, I'll give a try this week and let you know. Thanks!

    Alfonso Carrillo Montiel
    [email blocked]

  11. Support Staff 11 Posted by Steve on 15 Jan, 2012 12:39 PM

    Steve's Avatar

    hey Alfonso,
    any news on this? FYI: by now we have
    GPGMail 2.0a24

    All the best, steve

  12. Support Staff 12 Posted by Steve on 28 Jan, 2012 11:05 PM

    Steve's Avatar

    No further user feedback. Closing this for now.

    Alfonso, if you need any help or assistance feel free to re-open this discussion and we'll be glad to help you out.

    Also, we'd be happy to hear back from you if the latest alpha solves your problem. If not, please let us know, so we can further investigate.

    All the best, steve

  13. Steve closed this discussion on 28 Jan, 2012 11:05 PM.

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