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Uninstall Error (web)

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Jp

12 Oct, 2012 04:39 AM

I get the following error when I attempt to uninstall GPGTools.

"The operation couldn’t be completed. (OSStatus error -67049.)"

Please help.

- jp

1. Support Staff 1 Posted by Luke Le on 12 Oct, 2012 09:04 AM

   

   Hi JP,

   please download the GPGTools-Installer from https://nightly.gpgtools.org and try the Uninstaller included in the .dmg

   Let us know if it worked.

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2. 2 Posted by Poveda, J.P. on 12 Oct, 2012 03:59 PM

   

   Nope - I downloaded the file from the link provided, copied the uninstalled
   to the desktop, right-clicked and hit open… this time I got the error: "The
   operation couldn’t be completed. (OSStatus error -67049.)" immediately
   rather than after the initial dialog.

   Are there instructions for manually uninstalling the app?

   Thanks,

   - jp

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3. Support Staff 3 Posted by Luke Le on 12 Oct, 2012 04:03 PM

   

   Oh, I thought we had already fixed that problem.

   You can however still use the uninstaller when you follow these instructions:
   http://support.gpgtools.org/kb/faq/how-can-i-uninstall-gpgtools

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4. 4 Posted by Poveda, J.P. on 12 Oct, 2012 04:09 PM

   

   Nope, those instructions are what generated my original request for help...
   then you responded with an alternative link to the daily build… that didn't
   work either.

   Are there instructions for manually uninstalling the app?

   Thanks,

   - jp

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5. Support Staff 5 Posted by Luke Le on 12 Oct, 2012 04:20 PM

   

   Ah I see, I was too quick to include the link. Thought we've updated it for the manual steps to run the uninstall script. Sorry for that.
   Will post them here now.

   1.) Download the uninstaller (http://gpgtools.org/uninstaller)
   2.) Right-Click on the uninstaller and select "Show Package Contents"
   3.) In Finder navigate to Contents/Resources/Scripts
   4.) Double-click on remover.scpt (AppleScript-Editor should open)
   5.) Click Run in the toolbar. (Enter your password when instructed)
   6.) It's removed.

   May I ask why you wish to remove GPGTools?

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6. Support Staff 6 Posted by Luke Le on 02 Nov, 2012 08:51 AM

   

   Closing this discussion due to no further user feedback.

   Feel free to re-open or create a new discussion anytime.

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7. Luke Le closed this discussion on 02 Nov, 2012 08:51 AM.