mac os x 10.6.8 systemwide problems caused by GpgTools install
Environment:
- Software name and version: (e.g. GPGMail 2.0a4 or GPG Keychain Access 1.0b3)
- OS X version: (e.g. 10.6.2)
- GPGTools Installer date:
What steps will reproduce the problem? Please be as specific as possible. mac mail program failed to auto complete address immediately upon install of latest gpgtools ver & mail add-in. problem unresolved after uninstall of gpg.
load mac mail -- preferences / composing / check auto complete address - will not hold check to auto complete option. all other options can be changed.
sugarsync application crashes on start. application uninstalled & reinstalled after gpg uninstalled & sugarsync still crashes on load.
i have reinstalled mac os x & updated & the problems are still unresolved. i booted mac in safe mode & still can not choose the auto complete mail option in mail preferences for composing.
- ...
- ...
- ...
What do you expect to see? What do you see instead?
- I want to ...
- Instead ...
Provide any additional information, link a screenshot and debug output if possible.
- Screenshot: see attachment
- Debug output from /Applications/Utilities/Console.app: ...
First aid
- Have you already tried running the latest nightly of the GPGTool Installer? No. gpg was uninstalled & aparantly changed system settings &/or left remnants behind that altered mac mails's auto complete function & interfered with sugarsync.
any ideas what to look for? thank you, steve o
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Support Staff 1 Posted by Steve on 07 Jun, 2012 05:49 PM
Hey Steve,
what you write does not sound, like GPGTools is the culprit here. I'd rather think that this is a problem with your system. GPGTools does not interfere with mail.app settings like auto-complete neither would it affect apps like sugarsync.
I'd suggest installing Onyx on your system and running all it's clean up mechanisms and permission repair things. See if that helps.
Besides that, you forgot to fill out the OS X version. Are you on 10.7? 10.7.4?
You should not have to reinstall OS X, at least if you are trying to fix any problems related to GPGTools. That is like going to your basement to get the sledgehammer to open up your breakfast egg. ;)
I'd suggest also to open up console.app and see if it gives you any useful error messages when running mail.app and/or sugarsync.
Hope this helps,
steve
2 Posted by stevieo_frankly... on 07 Jun, 2012 06:25 PM
mac os ver 10.6.8 as stated in title
ran repair permissions, rebuilt library, reinstalled os.
3 Posted by steve o on 07 Jun, 2012 07:29 PM
mac os 10.6.8
mac mail auto complete address started not working immediatly upon install of gpgTools. mail, preferences, composing, auto complete option will not take a check.
permissions repaired, library rebuilt, os x reinstalled, mac tech could baffled by issue.
sugarsync program also effected. crashes on load. it was completely uninstalled & reinstalled & still crashes.
no other programs were installed prior to mail auto complete address failure & sugarsync crashing.
Support Staff 4 Posted by Steve on 09 Jun, 2012 09:19 AM
I'm baffled as well and I don't believe this is related to GPGTools. If you uninstall GPGTools with the uninstaller that comes with the GPGTools Installer.dmg there won't be anything GPGTools-related left on your system.
I rather believe we have a combination of several issues at hand. If sugarsync crashes, I'd sugest you open up console.app, clear the current view. Then start sugarsync. See if any error occur in console. next, I'd contact the sugarsync dev and hand them the console.log. They'll point you in the right direction.
If GPGTools is the bad guy in this, you'll also see an error in the console output.
As for auto-complete, I'm not sure about that. Have you checked Mail.app > Windows > Previous recipients?
Are people re-appearing after you sent them a mail?
all the best,
steve
PS: Any chance updating to 10.7? Then you'd be able to enjoy GPGMail 2.0 sweetness.
5 Posted by steven ottenste... on 09 Jun, 2012 04:59 PM
hi,
i uninstralled gpgTools with uninstaller dmg.
mac mail previous recipients window clears & rebuilds normally.
i will check the logs. thanks for the help. steve o
======= Steven Ottenstein =======
Support Staff 6 Posted by Steve on 09 Jun, 2012 09:07 PM
Ok, keep us posted. I'm curious to hear what's going wrong here.
7 Posted by steven ottenste... on 13 Jun, 2012 01:25 AM
hi,
i could not find anything explicitly linked to gpgTools that was causing my sugarsync & mail problem. I did get sugarsync up & running but not my auto complete address in mac mail 10.6.8 & neither could their mac level one tech so they refunded my $50. having to address from an address book entry is the least of my problems.
I have to admit that I really appreciate all the time you spent explaining what to look for & the explanation that a gpgTools uninstalled everything without having altered any system or program files. gpg mail encryption plug in worked just fine for me before I uninstalled it thinking it had done something to the other two programs. I guess the problems were related to something else like a funky system update or something. who knows?
anyway, thanks again for the great support. great support is harder to find & it represents a software company that not only cares about their product & clients but shows that the team & the company has not become complacent.
my compliments to you for your great support. much appreciated.
sincerely, steve o
Support Staff 8 Posted by Steve on 13 Jun, 2012 08:21 AM
Hey Steven, thanks for your kind words. We've come a long way with the GPGTools project. Coming from a rather disarranging mailing list, this support platform here was a great improvement.
We are thankful for any feedback. If there are problems with GPGTools they need to be addressed. Due to our small team size, we can't give ETAs but try to address all issues - and believe me, there are more than enough of those.
Glad this turned out with a refund for you. Not sure how else we can help with auto-complete. Didn't you say that it now re-populates? So over time at least that problem should fix itself.
Thanks so much for your kind words. It's great to wake up and see positive feedback between all those trouble reports. :)
Have a nice day,
steve
Steve closed this discussion on 10 Jul, 2012 10:51 AM.