Switch Support Plan

david's Avatar


16 Jun, 2023 07:37 PM

Hi Everybody:

I am running GPG Tools on several very old Mac computers, and it works great. Two of the older computers are running Mac OS High Sierra version 10.13.6.

I recently bought a new Mac Silicon laptop running Mac OS Ventura, but my older Support Plan will not work on it. I entered the e-mail address and Activation Code for the original old Support Plan, and GPG Mail is now showing that old e-mail address and Activation Code.

However, GPG is also saying that I need to either Upgrade or to Switch Support Plan for GPG Tools to work on the new Mac Silicon machine.

Question: If I choose "Switch Support Plan," will the NEW Activation Code and e-mail address cause GPG on my older Macs to stop working? (Now that I have associated the old e-mail address and Activation Code with the new machine, I am concerned about accidentally de-activating GPG on the older Macs.)

GPG Tools is great, and I am glad to pay for a new Support Plan, but I do not want to de-activate GPG on the older Macs.

Any guidance would be greatly appreciated.

Thank you much,

  1. Support Staff 1 Posted by Steve on 16 Jun, 2023 10:09 PM

    Steve's Avatar

    Hi David,

    welcome to the GPGTools support platform. Sorry that GPG Suite is causing problems for you.

    Your current Support Plan is eligible for GPG Mail 3. I would recommend upgrading it via the upgrade option, which will ensure you get the 30 % discount as existing user.

    The switch option is when you need to switch to a different support plan.

    In both cases your old device would not be deactivated.

    Let me know if that worked.


  2. Steve closed this discussion on 27 Jun, 2023 05:07 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac