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Freeze in Thunderbird when opening encrypted mails

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Renaud

10 May, 2012 01:24 PM

Environment:

• Software name and version: gpg2 - gpg (GnuPG/MacGPG2) 2.0.18 - libgcrypt 1.5.0
• OS X version: 10.7.3
• GPGTools Installer date: Version 2012.03.18

What steps will reproduce the problem? Please be as specific as possible.

I use GPG with thunderbird and enigmail. It is mainly working (let's say 9 times out of 10). But sometimes and very difficult to reproduct, when I click to open an email in Thunderbird, thunderbird freezes, takes 100% of CPU and the only way to get is to kill and relaunch.
As the problem comes only with encrypted emails, I really think that it does come from an underlying layer of GPG.
Can anyone help me. I have this problem on two different Mac installed with same software versions.

Thanks a lot.
Renaud.

1. Support Staff 1 Posted by Steve on 17 May, 2012 03:28 PM

   

   Hey Renaud,

   sorry to hear you are having trouble. This sounds like it will be rather hard to trace down. I think we'd need some console.app output while the issue is appearing.

   That info might tell us where to look closer.

   But in general for all issues concerning enigmail/thunderbird, the wizards from that camp might be the best to quickly identify the problem at hand. Here's a forum link: http://www.mozilla-enigmail.org/forum/

   All the best,
   steve

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2. Support Staff 2 Posted by Steve on 22 May, 2012 11:22 AM

   

   Renaud, was your problem solved or do you still need assistance?

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3. Support Staff 3 Posted by Steve on 04 Jun, 2012 05:38 PM

   

   No further user feedback. Closing.

   @Renaud: Should your problem persist, feel free to re-open this discussion any time.

   All the best,
   steve

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4. Steve closed this discussion on 04 Jun, 2012 05:38 PM.