tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/1090-trouble-installingGPGTools: Discussion 2017-09-14T12:06:17Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-17T18:30:28Z2012-03-17T18:30:28ZTrouble installing<div><p>This box is headed, "Reply to this discussion," but it contains
no reply, unless I am supposed to reply to myself. Is anyone
actually reading this?</p></div>Pelicantag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-17T19:08:23Z2012-03-17T19:08:23ZTrouble installing<div><p>Have a look at your Download folder in your home directory.
Safari is storing your downloads there.</p></div>Alextag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-18T15:52:23Z2012-03-18T15:52:23ZTrouble installing<div><p>Thanks, Alex. I think I've managed to install the downloads. If
this is correct, then as of now, all my incoming and outgoing
e-mails should be unreadable by anyone but me and the corresponding
party. Is there any way to check whether this is really being
done?</p></div>Russell Wellstag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-18T20:35:36Z2012-03-18T20:35:36ZTrouble installing<div><p>Russell, it seems you are rather new to the whole topic of
encryption. My suggestion is, please take the time and read our
Quickstart Tutorial so you get an idea of how our tools work and
how mail encryption is done.</p>
<p><a href=
"http://support.gpgtools.org/kb/how-to/first-steps-where-do-i-start-where-do-i-begin">
http://support.gpgtools.org/kb/how-to/first-steps-where-do-i-start-...</a></p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-24T21:05:12Z2012-03-24T21:05:12ZTrouble installing<div><p>Steve, you are absolutely correct! After looking at the
Quickstart Tutorial, I realize how ill-prepared I am. I am hoping
to get some help from someone who has a higher tolerance for this,
in a few days. Best wishes,<br>
Russell</p></div>Russell Wellstag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-24T21:36:45Z2012-03-24T21:36:45ZTrouble installing<div><p>Hi Russell,</p>
<p>we're very glad to answer each of your questions which<br>
should not already be answered in the Quick Start linked by
Steve</p></div>Luke Letag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-25T13:00:26Z2012-03-25T13:00:26ZTrouble installing<div><p>Russell, as Luke mentioned already, we'll be glad to help you
out. At which step of the setup process are you stuck? Did you
manage to get the tools installed? What is not working for you
currently?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-29T20:19:18Z2012-03-29T20:19:18ZTrouble installing<div><p>Steve,</p>
<p>Thanks for offering to help. I thought I had downloaded and
installed the program. I thought that was all I had to do, since
nothing prompted me to do anything more. When I asked how I was to
know that all my e-mails were now encoded, you replied that I
needed to read the tutorial. Which I tried to do, and it told me
that I am going to need to set aside some serious time to study it.
No time at the moment. I will get back to you when I understand
enough to ask a question.</p>
<p>Best wishes,</p>
<p>Russell</p></div>Russell Wellstag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-30T12:25:04Z2012-03-30T12:25:04ZTrouble installing<div><p>Hey Russell,<br>
sure, take your time. Still recommend the <a href=
"http://support.gpgtools.org/kb/how-to/first-steps-where-do-i-start-where-do-i-begin">
http://support.gpgtools.org/kb/how-to/first-steps-where-do-i-start-...</a>
article for startes.</p>
<p>Just ask whenever you have some capacity.</p>
<p>Cheers, steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-30T16:00:14Z2012-03-30T16:00:14ZTrouble installing<div><p>Hello Steve,</p>
<p>I have just tried to read the "Where do I start" tutorial for
the third time, and have given up for the third time. My mind will
not grasp this type of information. It feels like having to climb a
vertical wall with no handholds. I can see that it is written as
clearly as possible, but it's still useless. So I need to ask: Is
it really necessary for all users to understand how this works? I
can't understand the first thing about mechanical matters, yet I
can operate a car, a computer, and a telephone without knowing
anything about how they work. Why can't I have a set of steps that
I can understand? E.g., 1. Do this, then 2. Do that, then 3. Do the
next thing, etc.? And more, these have to be understandable
instructions in English —which may be the problem, and it may
be insuperable, since it seems that all computer-related
explanations become incomprehensible after the third sentence.</p>
<p>I have downloaded the program, and I followed the instructions
(I think) for installing it. Then, nothing happened. I supposed,
absent further instructions, that this was it. I need to know (i)
if I have really installed the program, and (ii) what to do now, if
I have. I realize that you must think you're dealing with an
imbecile, and when it comes to computers, that I am. If this tests
your patience too much, as well it may, I shall wait until next
week, when some younger person may be able to assist me.</p>
<p>Best wishes,</p>
<p>Russell</p></div>Russell Wellstag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-30T16:04:33Z2012-03-30T16:05:25ZTrouble installing<div><p>Hi Russel,</p>
<p>the first question you gotta ask yourself I think is, what do
you expect from the tools or with what expectation did you decide
to install them.</p>
<p>Once we have that I assure you we'll get you going.</p>
<p>A quick summary what they do:<br>
- Allow you to safely encrypt and decrypt mail messages or
files<br>
- Allow you to verify the owner of a signed mail message or
file.</p>
<p>If either of those is something you wanna do, please tell us
which :)</p>
<p>The whole topic is very complex at its core and our goal is it
to make it<br>
as easy as possible for end users, so your feedback is indeed very
valuable.</p></div>Luke Letag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-30T16:19:17Z2012-03-30T16:19:17ZTrouble installing<div><p>Hey Luke, thanks for your prompt reply.</p>
<p>In response to your question, I gather from reading the tutorial
that I should want to do both of the things you mentioned, for
maximum security, which is what I need.</p>
<p>thanks for your help.</p>
<p>Russell</p></div>Russell Wellstag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-03-30T16:27:44Z2012-03-30T16:28:07ZTrouble installing<div><p>Ok great, so that's established.</p>
<p>Now after installing it should have asked you if you want to
create a private key.<br>
If it didn't, not good, but it's explained how you do that
here:</p>
<p><a href=
"https://github.com/GPGTools/GPGKeychainAccess/wiki/Getting-started">
https://github.com/GPGTools/GPGKeychainAccess/wiki/Getting-started</a></p>
<p>Skip to the section "How to create a key-pair"</p>
<p>Now for the basic understanding you must know that for each key
there's always a private key portion (you don't share that with
anyone!) and a public key portion (you give that one to the person
you want to securely communicate with)</p>
<p>-- The following information applies to files as well, not only
mail messages --</p>
<p>In order to sign a message your private key is used and the
other party can verify your signature with your public key.<br>
In order to encrypt a message the public key of the person is used
you want to encrypt for and they decrypt using their private
key.</p>
<p>With that information please try to create your first signed
& encrypted email using this guide: <a href=
"http://support.gpgtools.org/kb/how-to/your-first-encrypted-mail">http://support.gpgtools.org/kb/how-to/your-first-encrypted-mail</a></p>
<p>I hope this clarifies things a bit.</p></div>Luke Letag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-04-04T21:49:27Z2012-04-04T21:49:27ZTrouble installing<div><p>Hello Luke,</p>
<p>It sounds to me as if both parties to a correspondence need to
have at least, a public key. I hope this is not the case, because
it would mean that only those to whom one has entrusted the public
key would be able to participate. This is not what I had in mind. I
previously spoke with someone who claimed that their system would
encrypt all e-mails, even from or to people who had no idea that
anything was being encrypted. Also I had the impression, from
trying to read the tutorial, that this was possible with your
system as well. There are some people that I intend to write to,
who could not be entrusted with any key, since they may well lose
it or disregard it, and would in any case see it as an unwelcome
burden. But I still need all our correspondence to be encrypted, or
otherwise protected from intrusion. Please let me know if this is
possible.</p>
<p>I have had recent assistance from a more alert colleague, who
revealed that I had not installed the program, as I had imagined.
But now, we believe, it is installed. We have created a passphrase,
which was the last thing we did with any confidence. We believe we
have reached the limit of what can be done online, and would like
to know if you may be contacted directly by phone to further
discuss the capabilities of the program, and to know the next
steps, if it will do what we need. If it doesn't, we'd like to know
if you're aware of another program that will do that.</p>
<p>Thanks for your help.</p>
<p>Russell</p></div>Russell Wellstag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-04-04T22:01:20Z2012-04-04T22:02:53ZTrouble installing<div><p>Hi Russell,</p>
<p>the party you want to send an encrypted email to has to have a
public key.<br>
You encrypt to their public key which makes sure that only they can
read it.<br>
But that's why I asked in the first place what you want to do.<br>
You could simply sign the message which assures to the recipient
that the message was received exactly as sent, or if it was in fact
modified in any way, they'd see an error. This however always
requires that the receiving party has a software installed which is
compatible with your security software.</p>
<p>I'd be interested to know what system you're referring to, which
allows you to send encrypted email to anyone, since that doesn't
make much sense unless the emails are only protected by password
which is then of course less secure, but might still suffice.</p>
<p>We can setup a meeting, but since it sounds like you would like
to deploy our system in a company it feels like this exceeds the
basic support you can expect from a completely free software and
we'd have to charge you for that.<br>
I hope you understand.</p></div>Luke Letag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-04-09T21:08:27Z2012-04-09T21:08:27ZTrouble installing<div><p>Hi Luke,</p>
<p>The company that told me that they could set up a system that
encrypts even messages between me and someone who didn't know they
were encrypted, is called Websense. I googled them this morning,
and it seems there are a number of sites telling you how to get
around Websense! So it seems there is no other way than the one you
suggest. That's OK, I can give the public key to selected people.
However, going back to your original question, as which of these
two I wanted,</p>
<ul>
<li>Allow you to safely encrypt and decrypt mail messages or
files</li>
<li>Allow you to verify the owner of a signed mail message or
file,</li>
</ul>
<p>I blindly replied— Whichever one gives the greatest
security. But in fact I think I need only the first. Clueless as I
am, I can't see how you'd need the second if you had the first.
Anyway, simpler is better, as long as it does as the Tutorial said,
which was to protect e/mail from being read by "major governments."
I hope this will tell you which of these options I should have
selected.</p>
<p>So let us proceed on that basis. We now have the program
installed. I will go back to the place we left off and e-mail you
again. Thanks for your patience.</p>
<p>Russell</p></div>Russell Wellstag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-04-12T17:29:54Z2012-04-12T17:30:14ZTrouble installing<div><p>We just wrote a huge revamp of the quickstart guide. Maybe you'd
like to have a look? <a href=
"http://support.gpgtools.org/kb/how-to/first-steps-where-do-i-start-where-do-i-begin">
http://support.gpgtools.org/kb/how-to/first-steps-where-do-i-start-...</a></p>
<p>I'm not sure which open questions remain. Let us know :)</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/145669132012-05-22T11:58:07Z2012-05-22T11:58:07ZTrouble installing<div><p>No further user feedback. Closing.</p>
<p>@all: Should your problem persist, feel free to re-open this
discussion any time.</p>
<p>All the best,<br>
steve</p>
<hr>
<p>Please consider a <a href=
"http://www.gpgtools.org/donate.html">donation</a>. We do all this
in our spare time.</p></div>Steve