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• Edit

michel.michaelides

30 Nov, 2011 05:07 PM

Ups, something went wrong. GPG was found on your system but there seems to be a problem with the config file. Please contact the GPGTools team http://www.gpgtools.org/about.html.

What is the solution?

1. Support Staff 1 Posted by Luke Le on 30 Nov, 2011 05:11 PM

   

   Could you check to see if your Console.app shows some error messages related to the installation?
   Also, could you please describe the steps which lead to this message.

   Thanks

   • Edit

2. 2 Posted by Michel Michaeli... on 30 Nov, 2011 06:04 PM

   

   30/11/2011 17:44:24 GPG Keychain Access[3269]
   GPGKeychainAccessAppDelegate awakeFromNib
   30/11/2011 17:44:24 GPG Keychain Access[3269] KeychainController
   awakeFromNib
   30/11/2011 17:44:24 GPG Keychain Access[3269] GPG Keychain Access
   version: 1.0b5
   30/11/2011 17:44:24 GPG Keychain Access[3269] GPG_PATH:
   /usr/local/bin/gpg2
   30/11/2011 17:44:24 GPG Keychain Access[3269] KeychainController
   awakeFromNib: testGPG: 115
   30/11/2011 17:45:17 GPG Keychain Access[3278]
   GPGKeychainAccessAppDelegate awakeFromNib
   30/11/2011 17:45:17 GPG Keychain Access[3278] KeychainController
   awakeFromNib
   30/11/2011 17:45:17 GPG Keychain Access[3278] GPG Keychain Access
   version: 1.0b5
   30/11/2011 17:45:17 GPG Keychain Access[3278] GPG_PATH:
   /usr/local/bin/gpg2
   30/11/2011 17:45:17 GPG Keychain Access[3278] KeychainController
   awakeFromNib: testGPG: 115

   Thanks

   On 30/11/2011 17:45, "Michel Michaelides" <[email blocked]>
   wrote:

   > 1. http://www.gpgtools.org/
   >
   > 2. http://www.gpgtools.org/installer/index.html
   >
   > 3. Click on download 35MB icon
   >
   > 4. Double click downloaded file from downloads
   >
   > 5. Double click GPGTools.mpkg
   >
   > 6. continue
   >
   > 7. continue
   >
   > 8. HD
   >
   > 9. Download default options - all selected apart from MacGPG1
   >
   > 10. Install
   >
   > 11. Password
   >
   > 12. At end : Ups, something went wrong. GPG was found on your system but there
   > seems to be a problem with the config file. Please contact the GPGTools team
   > http://www.gpgtools.org/about.html."
   >
   > 13. "The installation was completed successfully" screen and invoted to watch
   > screen cast or contact support
   >
   > 14. close
   >
   > Try and click GPG keychain access icon in applications:
   >
   > Ups, something went wrong. GPG was found on your system but there seems to be
   > a problem with the config file. Please contact the GPGTools team
   > http://www.gpgtools.org/about.html.
   >
   > Help !
   >
   >
   > On 30/11/2011 17:11, "Luke Le"
   > <[email blocked]> wrote:
   >
   >>

   • Edit

3. 3 Posted by Michel Michaeli... on 30 Nov, 2011 06:04 PM

   

   1. http://www.gpgtools.org/

   2. http://www.gpgtools.org/installer/index.html

   3. Click on download 35MB icon

   4. Double click downloaded file from downloads

   5. Double click GPGTools.mpkg

   6. continue

   7. continue

   8. HD

   9. Download default options - all selected apart from MacGPG1

   10. Install

   11. Password

   12. At end : Ups, something went wrong. GPG was found on your system but
   there seems to be a problem with the config file. Please contact the
   GPGTools team http://www.gpgtools.org/about.html."

   13. "The installation was completed successfully" screen and invoted to
   watch screen cast or contact support

   14. close

   Try and click GPG keychain access icon in applications:

   Ups, something went wrong. GPG was found on your system but there seems to
   be a problem with the config file. Please contact the GPGTools team
   http://www.gpgtools.org/about.html.

   Help !

   • Edit

4. Support Staff 4 Posted by Luke Le on 30 Nov, 2011 06:45 PM

   

   Hmm... could you run "gpg2 --gpgconf-test" in your Terminal.app and post the output?

   • Edit

5. 5 Posted by Michel Michaeli... on 01 Dec, 2011 08:24 AM

   

   Not sure I know what terminal.app is but did a search and this is the result
   if correct

   Last login: Wed Nov 30 15:52:50 on console
   csc23:~ michelmichaelides UCL$ gpg2 --gpgconf-test
   gpg: WARNING: unsafe ownership on configuration file
   `/Users/michelmichaelides UCL/.gnupg/gpg.conf'
   csc23:~ michelmichaelides UCL$

   Help

   • Edit

6. Support Staff 6 Posted by Luke Le on 01 Dec, 2011 11:10 AM

   

   We're getting closer and you perfectly ran this command in the Terminal.app, thanks!

   Could you also please run one other:

   gpg2 --list-config

   and post the output. Thanks

   • Edit

7. Support Staff 7 Posted by Steve on 15 Dec, 2011 06:30 PM

   

   Hi Michel,

   could you please try this workflow:

   Download and open https://github.com/downloads/GPGTools/GPGTools/GPGTools-20111214.dmg

   Run the uninstaller

   Run the installer

   Does this solve your problem,
   steve

   • Edit

8. Support Staff 8 Posted by Steve on 02 Jan, 2012 12:04 PM

   

   No further response. Closing this for now.

   Michael if you need any help or further assistance feel free to re-open this discussion and we'll be glad to help you out.

   All the best, steve

   • Edit

9. Steve closed this discussion on 02 Jan, 2012 12:04 PM.