tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/107798-error-code-58-on-macGPGTools: Discussion 2020-12-03T00:55:44Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/487253232020-10-14T14:50:19Z2020-10-14T15:55:13ZGPG Services: error code 58 on Mac<div><p>I tried to get on pop and decrypt something this morning but now I can't decrypt my file and I don't know why, could.i please get hep it holds sensitive information</p></div>Reginald Phillipstag:gpgtools.tenderapp.com,2011-11-04:Comment/487253232020-10-14T15:52:32Z2020-10-14T15:52:32ZGPG Services: error code 58 on Mac<div><p>Hi Reginald,</p>
<p>welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.</p>
<p>The message you are trying to decrypt is in Rich Text Format (rtf). RTF is formatted text which tends to destroy the structure of OpenPGP messages and by that renders them useless.</p>
<p>To exchange OpenPGP messages use the Plain text format (txt). To switch to txt open TextEdit > Preferences and select the "Plan Text" option. For keys we recommend to use the key servers to distribute your public key or, if that is not an option, use txt or asc file format.</p>
<p>Can you then retry to encrypt and decrypt some test text and see if that works as expected.</p>
<p>Best,<br>
Steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/487253232020-10-14T16:25:49Z2020-10-14T16:25:50ZGPG Services: error code 58 on Mac<div><p>i did that and you were right i had to change the format but i’m still getting the same error</p>
<p>-rj</p></div>o.jrockintag:gpgtools.tenderapp.com,2011-11-04:Comment/487253232020-10-14T16:26:19Z2020-10-14T16:26:20ZGPG Services: error code 58 on Mac<div><p>does that mean my sensitive info is lost forever in the encrypted message i had?</p>
<p>-rj</p></div>o.jrockintag:gpgtools.tenderapp.com,2011-11-04:Comment/487253232020-10-14T17:29:30Z2020-10-14T17:29:30ZGPG Services: error code 58 on Mac<div><p>Hi rj,</p>
<p>it could be that the rtf message is malformatted. Can you copy it to a txt file and send that file our way.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/487253232020-10-15T06:37:20Z2020-10-15T06:37:21ZGPG Services: error code 58 on Mac<div><p>any luck?</p></div>Reginald Phillips tag:gpgtools.tenderapp.com,2011-11-04:Comment/487253232020-10-15T23:35:52Z2020-10-15T23:35:52ZGPG Services: error code 58 on Mac<div><p>We have not received any file from you. Had you sent something our way?</p>
<p>Could you visit your discussion in your browser and attach the file there:<br>
<a href="https://gpgtools.tenderapp.com/discussions/problems/107798-error-code-58-on-mac">https://gpgtools.tenderapp.com/discussions/problems/107798-error-co...</a></p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/487253232020-10-19T23:07:06Z2020-10-19T23:07:07ZGPG Services: error code 58 on Mac<div><p>nope sadly, i gave up on it it’s probably for the best seems corrupted</p>
<p>-rj</p></div>o.jrockintag:gpgtools.tenderapp.com,2011-11-04:Comment/487253232020-10-20T10:33:26Z2020-10-20T10:33:26ZGPG Services: error code 58 on Mac<div><p>Hi Reginald,</p>
<p>we requested the file but never hear back from you.</p>
<p>You need to make sure to use a file format without formatting. So word, pages, rtf are all formats that will alter the encrypted message and by that destroy it.</p></div>Steve