Home → Stable →

Error After installation

• Edit

Christian

14 Mar, 2012 12:32 AM

Hey everyone, so I go to install my GPGTools, and after the installation it says the GPGTools weren't found and they should be installed from this site! I downloaded the tools package from here and did everything like I am supposed to.

1. Support Staff 1 Posted by Luke Le on 14 Mar, 2012 12:35 AM

   

   Hi Christian,

   very sorry to hear that, also it's pretty strange.
   Could you run the installation again and follow these steps to produce an installation log for us:

   1.) While installing, please click on "Menu: Window > Installer Log" (or press CMD+L)
   2.) switch to "Show All Logs"

   See http://www.gpgtools.org/images/InstallerLog.png for a screenshot.

   That would be very helpful to fix your problem, thanks!

   • Edit

2. 2 Posted by Christian on 14 Mar, 2012 12:43 AM

   

   Thanks for replying so swiftly!

   Here is the link to the image of the log and error message! Thanks so much.

   http://postimage.org/image/yjl26u00t/

   or you could use the attached file.

   • Screen_Shot_2012-03-13_at_8.41.33_PM.png 43.1 KB
   • Edit

3. Support Staff 3 Posted by Luke Le on 14 Mar, 2012 12:45 AM

   

   As you see in your screenshot the installer is set to show "Errors only". Could you please set it to show "All Logs" and re-run the installation.
   Sorry for the effort, but it helps debugging immensely

   • Edit

4. 4 Posted by Christian on 14 Mar, 2012 12:49 AM

   

   No problem! Thank YOU! I will do anything to get this resolved!

   Since the error log was so long, I went ahead and put it in PasteBin

   http://pastebin.com/NNagB6vz

   • Edit

5. Support Staff 5 Posted by Luke Le on 14 Mar, 2012 12:51 AM

   

   Uh boy, just guessing here, but are you installing on a case-sensitive partition?

   • Edit

6. 6 Posted by Christian on 14 Mar, 2012 12:59 AM

   

   Lol, I'm totally sorry. I don't know who to check or know if I have that.

   • Edit

7. Support Staff 7 Posted by Luke Le on 14 Mar, 2012 01:02 AM

   

   Hehe, no problem. Let's try something else.
   Could you run the installer from http://nightly.gpgtools.org?
   It's the most current version, also includes a newer GPGMail.
   From the logs I can tell that setting the permission on the MacGPG installation failed and that's why you're not allowed to run the gpg2 executable.
   Unfortunately it's hard to tell why.

   Let me know if the nightly installer worked.

   • Edit

8. 8 Posted by Christian on 14 Mar, 2012 01:15 AM

   

   Unfortunately, that did not work.

   • Edit

9. Support Staff 9 Posted by Luke Le on 14 Mar, 2012 01:17 AM

   

   Dang, not good. Could you do the same thing with the logs again?
   I'd like to have a look at them and see if those reveal more.
   Also, it can't hurt to open "Fesplatten Dienstprogramme" and repair permissions.

   • Edit

10. 10 Posted by Christian on 14 Mar, 2012 01:19 AM

    

    Do you have Skype by any chance to make the typing process a little quicker? Thanks! Mine is Bubba0one2

    • Edit

11. Support Staff 11 Posted by Luke Le on 14 Mar, 2012 01:25 AM

    

    Sure, but can we do this tomorrow?
    Trying to get to bed before the morning for once :)

    • Edit

12. Luke Le closed this discussion on 14 Mar, 2012 11:46 PM.