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GPG Mail: GPG Mail got expired without trial

• Edit

Baksi Li

04 May, 2020 10:57 PM

As the title suggested, I downloaded GPG Suite from the official website and installed it. But when I enabled mail plugin, it tells me that the trial has expired and I have to buy the license immediately.

Expected
Trial for 30 days?

Additional info
I will buy the license anyways. But it feels really bad to have gone expired without trying anything yet. Anyways, have a good day and take care!

macOS                   10.15.4     19E266
GPG Suite               2019.2      2670    (ac945f92b0)
GPG Mail                4.0         1515    (597c8f5250)    30 trial days remaining
GPG Keychain            1.5.1       1587    (967419866a)
GPG Services            1.12.1      1100    (2d6c8340f0)
MacGPG                  2.2.17      940     (4ba83bbeda)
GPG Suite Preferences   2.2.1       1136    (378dbebf37)
Libmacgpg               1.0.1       924     (ed76f66a8a)
pinentry                1.1.0.2     16      (9b8e20e2c0)

1. Support Staff 1 Posted by Steve on 10 May, 2020 08:24 PM

   

   Hi Baksi,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   This should clearly not happen. Can you share if you maybe were in offline state when you installed GPG Suite and first opened Mail app with GPG Mail?

   All the best,
   Steve

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2. 2 Posted by Baksi on 14 May, 2020 01:16 AM

   

   Hi Steve,

   I was online though my internet connection was poor. Does this happen often?

   Best,

   Baksi

   • Edit

3. Support Staff 3 Posted by Steve on 14 May, 2020 10:10 AM

   

   No, we have not received many other reports about this. But it would explain what happened.

   Can you just reinstall, make sure you are online and then see if you land in the trial as expected?

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4. Steve closed this discussion on 17 Jul, 2020 05:17 PM.