tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/105-eos-directory-entryGPGTools: Discussion 2017-09-14T12:14:33Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/117782182011-11-30T22:48:42Z2011-11-30T22:48:42ZEOS Directory Entry<div><p>Dear Alexandra,</p>
<p>I have added my name to the project. Is that ok so? Could you
please check our entry? Please let us know if you need further
information.</p>
<p>Cheers and all the best,<br>
steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/117782182011-12-01T10:06:45Z2011-12-01T10:06:45ZEOS Directory Entry<div><p>Dear Steve,</p>
<p>thanks for getting back to me.</p>
<p>As much as I like GPGTools ( I am a Mac user myself), I am
afraid the project does not fulfill our criteria concerning
enterprise readiness. As far as I can see there is no professional
support available. (Please correct me if I'm wrong.)</p>
<p>However, since the project has a lot of potential we might put
it on our watchlist, which is still under development. Would that
be OK with you?</p>
<p>Cheers<br>
Alexandra</p></div>Alexandra Kleijntag:gpgtools.tenderapp.com,2011-11-04:Comment/117782182011-12-03T17:08:48Z2011-12-03T17:08:48ZEOS Directory Entry<div><p>Hey Alexandra,</p>
<p>we don't want to force our way into this database. We just saw
an article about it and were curious to try it out. If our project
does not fulfill your criteria we have no problem not appearing in
this database. The thought process was simply that the tool we
provide are, of course, very interesting for every business out
there.</p>
<p>As for the professional support request: We have many way of
offering support. You didn't mention what the criteria is to make
that support "professional". Imo, we have a much better support
than many "Pro" companies where you have to wait several days for a
reply and often enough it is hard to get in touch with the people
who actually develop the software so you don't get a lot of good
answers but mostly automated text blocks.</p>
<p>The platform we use right now, is our support platform. It is
what many pro companies use, as well:<br>
Agile Bits (<a href=
"http://support.agilebits.com/">http://support.agilebits.com/</a>)<br>
Sparrow (<a href=
"https://sparrowmail.tenderapp.com/">https://sparrowmail.tenderapp.com/</a>)<br>
just to name two very popular examples.</p>
<p>Have a look at the customer requests. You'll find that we reply
within a few hours in 90% of all requests.</p>
<p>Maybe you can elaborate a bit more what your criteria for
"professional support" is and then we can figure if we fulfill
that.</p>
<p>Have a nice weekend and all the best,<br>
steve :)</p></div>Steve