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can't decrypt OpenPGP messages stored in Microsoft Word (solution: use txt format instead)

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alex

25 Feb, 2020 10:39 AM

Which of our tools is giving you problems?

Failed decrypting 'BEGIN PGP MESSAGE.docx'

BEGIN PGP MESSAGE.docx — Decryption failed: No Data! (No data)
Code = 58

what does it means?

after reeboting computer doesn't work, please help

Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...):

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  1. 1 Posted by alex on 25 Feb, 2020 11:54 AM

    alex's Avatar

    im create key, encrypt the text, and can't to encrypt, the program says: Decryption failed: No Data! (No data)
    Code = 58

  2. 2 Posted by alex on 25 Feb, 2020 05:25 PM

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    Decryption failed: No Data! (No data)
    Code = 58

  3. Support Staff 3 Posted by Steve on 25 Feb, 2020 09:08 PM

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    Hi Alex,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    The message you are trying to decrypt is in Word. That is a format which will tend to render OpenPGP messages broken. It is cimparable to RTF. Wikipedia says: "The Rich Text Format (often abbreviated RTF) is a proprietary document file format developed by Microsoft Corporation from 1987 until 2008 for cross-platform document interchange with Microsoft products."

    RTF is formatted text and the problem with formatted in case of OpenPGP messages is, it tends to destroy their structure and render them useless.

    To exchange OpenPGP messages please use .txt file format. So if you use TextEdit, are you able to encrypt and decrypt as expected?

    Best,
    Steve

  4. 4 Posted by Alex on 25 Feb, 2020 09:19 PM

    Alex's Avatar

    Yesterday it was worked !

  5. Support Staff 5 Posted by Steve on 25 Feb, 2020 09:21 PM

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    Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best,
    Steve

  6. Steve closed this discussion on 25 Feb, 2020 09:21 PM.

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