GPG Mail: Latest update

Will's Avatar

Will

23 Aug, 2019 10:08 AM

After uploading the latest GPG suite update, my Apple Mail would not work.
It was crashing every time I tried to compose or send an email.
I have therefore had to uninstall the Mail part of the suite.

Expected
Mail to work and not continually crash.

macOS                   10.14.5     18F132
GPG Suite               2019.1      2529    (f7527f7dd4)
GPG Mail    -
GPG Keychain            1.5         1577    (6daf90a76b)
GPG Services            1.12        1096    (17b325bb15)
MacGPG                  2.2.17      938     (cb13729b0b)
GPG Suite Preferences   2.2         1115    (f813be50a8)
Libmacgpg               1.0         920     (b50a3b4b50)
pinentry                1.1.0.1     14      (c191c4128d)
  1. Support Staff 1 Posted by Steve on 23 Aug, 2019 01:50 PM

    Steve's Avatar

    Hi Will,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please download and install our latest hotfix GPG Suite and see if that solves your problem.

    All the best,
    Steve

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  2. Support Staff 2 Posted by Steve on 23 Aug, 2019 01:51 PM

    Steve's Avatar

    Do you remember if you had any drafts in your drafts folder when this happened?

  3. Support Staff 3 Posted by Steve on 23 Aug, 2019 02:01 PM

    Steve's Avatar

    If you still encounter any crash, could you cope the crash log to TextEdit and attach the txt file to this discussion please.

  4. Support Staff 4 Posted by Steve on 23 Aug, 2019 02:54 PM

    Steve's Avatar

    Hi Will,

    we are actively looking into this problem but so far, we are unable to reproduce this specific problem on our macs, which makes debugging and fixing this problem somewhat difficult.

    Would you be willing to have a remote debugging session?

    You would have to temporarily disable SIP System Integrity Protection (SIP) and install Xcode on your mac.

    1. Temporarily disable SIP

      1. Click the  menu.
      2. Select Restart...
      3. Hold down command-R to boot into the Recovery System.
      4. Click the Utilities menu and select Terminal.
      5. Type csrutil disable and press return.
      6. Close the Terminal app.
      7. Click the  menu and select Restart.... Once debugging is finished, please re-enable SIP. Repeat these steps, changing csrutil disable to csrutil enable instead.
    2. Install Xcode
      Xcode is available via the Mac App Store:
      https://apps.apple.com/us/app/xcode/id497799835

    Looking forward to your feedback.

    All the best,
    Steve

  5. Support Staff 5 Posted by Steve on 26 Aug, 2019 08:59 AM

    Steve's Avatar

    We are very sorry for the bad experience. Please download the latest version of GPG Suite directly from https://gpgtools.org

    That version includes the fix for this problem.

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