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GPG Keychain: Updated GPG software and can't send email

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Susan

06 Jun, 2017 09:58 PM

I get this message when I try to send email: Please enter the passphrase to unlock the secret key for the OpenPGP certificate

Thx
Susan

Expected
Where to I get the Passphrase

macOS           10.12.5     16F73
GPG Suite       2017.1      1898n   (87683d7)
GPGMail         2.7         1219n   (528f510)
GPG Keychain    1.3.3       1336n   (0e4fa20)
GPGServices     1.11        944n    (09c4d7c)
MacGPG2         2.0.30      891n    (d962b47)
GPGPreferences  2.0.2       958n    (2ebf212)
Libmacgpg       0.8         802n    (7ee7104)
pinentry        0.9.7       20n     (e5fe53a)

• 2017-06-06_21-58_DebugInfo.gpg 16 KB

1. 1 Posted by Thomas_U on 06 Jun, 2017 10:15 PM

   

   I don´t know what might have caused this - others on this forum might know - but for now:

   Do you remember where you stored or wrote down your passphrase when you installed GPGTools?

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2. 2 Posted by Thomas_U on 06 Jun, 2017 10:28 PM

   

   here's some knowledgebase info:

   What is a passphrase?

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3. Support Staff 3 Posted by Steve on 07 Jun, 2017 05:40 PM

   

   Hi Susan,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   What Thomas suggested sounds about right. The password you are being asked for is likely the password for your OpenPGP key.

   This KB-article explains what to do if you forgot your password or lost access to your secret key.

   Let me know if you need further assistance.

   All the best,
   steve

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4. Support Staff 4 Posted by Steve on 18 Aug, 2017 10:11 AM

   

   Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

   All the best, steve

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5. Steve closed this discussion on 18 Aug, 2017 10:11 AM.