GPGMail: 2064n still not fully working with Letter Opener plugin

Charles Butcher's Avatar

Charles Butcher

02 Dec, 2017 05:15 PM

I still have issues with the combination of the latest GPGMail (2064n) and the Letter Opener plugin for decoding winmail.dat files.

Letter Opener 10.0.1 does not work when GPGMail 3.0b1 (GPG Suite 2017.1) is installed. Christopher Atlan, the Letter Opener developer, told me he had discussed this with the GPG Suite team and that the latest GPG Suite builds had fixed this problem.

With the 2064n build, however, Letter Opener now works on one of my Macs (MacBook Pro 2015) but not on the other (Mac mini 2011).

Apart from that, GPGMail seems to be working fine on both Macs. It's good to have GPGMail now showing up only once in's preferences, instead of twice as previously.

Both Macs have macOS 10.13.1 with the recent security patch, and are generally as identical as I can make them. The Mac mini has a clean install of GPG Suite, and restarting does not help. I also use MailTags and Mail Act-On on both machines.

Let me know if (and how) I can provide log files or anything else that would help in troubleshooting. I don't want to be without either GPGMail or Letter Opener.

  1. Support Staff 1 Posted by Steve on 03 Dec, 2017 11:43 AM

    Steve's Avatar

    Hi Charles,

    thanks for taking the time to report this problem.

    To figure out, why things are working on one of your macs but not on the other, it would be very helpful, to send a debug log from both machines.

    Could you please send a debug log from your affected machine: Open System Preferences > GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

    There was indeed a fix regarding Letter Opener. But maybe there is still some edge case which is not covered by that.

    All the best,

  2. 2 Posted by Charles Butcher on 04 Dec, 2017 11:50 AM

    Charles Butcher's Avatar


    Many thanks for looking at this. I’ve just sent reports from both Macs. I hope that will be enough information, but don’t hesitate to let me know if you need more, or if I did something wrong.

    Very best

    Charles Butcher

  3. Support Staff 3 Posted by Luke Le on 07 Dec, 2017 09:29 PM

    Luke Le's Avatar

    Hi Charles,

    it seems very strange to me that our fix works on one machine and not on the other. So I'm wondering, is it the same message you are testing with?
    If not it might be related to a special message. Could you check that?


  4. 4 Posted by Charles Butcher on 08 Jan, 2018 10:22 AM

    Charles Butcher's Avatar

    I'm not sure what happened to my previous reply, but anyway I'm pleased to report that a clean install of macOS has fixed the problem. Thanks for your support, and for all the functionality of GPGTools. Case closed!

  5. Support Staff 5 Posted by Luke Le on 08 Jan, 2018 06:15 PM

    Luke Le's Avatar

    Hi Charles,

    ah that is very interesting. Thanks for the update.

    Glad your problem is solved! I'm closing this discussion then, but feel free to re-open it should the problem resurface.

  6. Luke Le closed this discussion on 08 Jan, 2018 06:15 PM.

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