GPGMail: Missing lock and sign buttons from compose window

Piers's Avatar


16 Nov, 2017 06:21 PM

I have installed the software but when I come to compose an email the lock and sign buttons are not showing as they are supposed to be.

I was expecting the two buttons to be visible

macOS                   10.13.1     17B48
GPG Suite               2017.1      2033n   (4161887)
GPGMail                 3.0         1254n   (11fdf02)
GPG Keychain            1.4         1385n   (89ee8de)
GPGServices             1.11.1      965n    (86cb821)
MacGPG                  2.2.0       33n     (0cc2c4f)
GPG Suite Preferences   2.1         989n    (49e8d52)
Libmacgpg               0.8         822n    (4ccf532)
pinentry                0.9.7       23n     (6aeb033)
  1. Support Staff 1 Posted by Steve on 16 Nov, 2017 06:33 PM

    Steve's Avatar

    Hi Piers,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Was this previously working as expected or was your setup never working so far?

    When you open > Preferences do you see GPGMail? If so, which color do you see for the color indicator bubble?

    We'll go from there.

    All the best,

  2. 2 Posted by Piers Schmidt on 16 Nov, 2017 09:09 PM

    Piers Schmidt's Avatar

    It has suddenly started working.

  3. Support Staff 3 Posted by Steve on 17 Nov, 2017 08:14 PM

    Steve's Avatar

    Ok, good to hear this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  4. Steve closed this discussion on 17 Nov, 2017 08:14 PM.

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