GPG Mail: mail won't open after GPG update patch

mike's Avatar

mike

27 Feb, 2019 09:59 PM

My mac mail app won’t launch since I updated PGP

Expected
Email app on mac to open

macOS                   10.14.3     18D109
GPG Suite               2018.5      2400n   (6f26711)
GPG Mail                3.0.1       1350n   (c31a67f1)  27 trial days remaining
GPG Keychain            1.4.6       1522n   (59ac82d)
GPG Services            1.11.6      1062n   (7d585af)
MacGPG                  2.2.13      927n    (dba88f4)
GPG Suite Preferences   2.1.4       1083n   (471769c)
Libmacgpg               0.8.7       897n    (5e2fc45)
pinentry                1.1.0       33n     (6a7ab8b)
  1. Support Staff 1 Posted by Steve on 06 Mar, 2019 10:10 PM

    Steve's Avatar

    Hi Mike,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite and please do excuse the late reply.

    We are very sorry for your bad experience with GPG Suite.

    Unfortunately this happens due to a bug in macOS Mail on Mojave. We have filed the bug with Apple as rdar://45552251 but it is unclear how long it will take them to resolve the issue.

    Following are the steps that should fix this problem:

    • Close Mail.app
    • Open Terminal and run the following command:

    sudo rm -rf ~/Library/Containers/com.apple.mail/Data/DataVaults

    • Open Mail.app

    We recommend to use their feedback form to inform Apple about this problem and ask them kindly to consider investing the time to fix this bug. It may help to add the rdar number, so they know which issue you are referring to.

    Please let us know if that worked.

    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    Best regards,
    Steve

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