key not importing at all

money man 's Avatar

money man

21 Sep, 2018 04:36 PM

Which of our tools is giving you problems?

Hi, i downloaded the software last night and i try to export my key and overtime i double click the file it comes up with a error that says ''1 key processed0 imported '' i don't know what is wrong or why this error keeps popping up but how do i fix it ?

Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...):

Describe your problem. Add as much detail as possible.

Hi, i downloaded the software last night and i try to export my key and overtime i double click the file it comes up with a error that says ''1 key processed0 imported '' i don't know what is wrong or why this error keeps popping up but how do i fix it ?

What did you expect instead i thought that i would just be able to get my keys

Describe steps leading to the problem. all i did was try to export my keys to my documents file so i could retrieve them

Are you using any other Mail.app plugins? no i am not

  1. Support Staff 1 Posted by Steve on 17 Oct, 2018 06:14 PM

    Steve's Avatar

    Hi money man,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Please excuse the late reply. We received an overwhelming amount of feedback in regards to the GPG Suite 2018.4 release - both positive and negative. We are doing our best to catch up as fast as we can.

    What you are seeing isn't an error but actually a message showing the results of your attempted key import. You double clicked the key and since GPG Keychain was open at that time it is trying to be smart, assuming you are trying to import the key file.

    It then sees that the key you are trying to import (your own key) already resides in GPG Keychain thus it informs you that 1 key was processed but 0 imported.

    Let me know if this answers your question.

    Best,
    Steve

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • Screen_Shot_2018-09-21_at_12.33.23_PM.png 20.2 KB
  • Screen_Shot_2018-09-21_at_12.33.51_PM.png 29.9 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac