GPGServices: services -> OPENPGP:Encrpyt File nothing happens

Eric's Avatar

Eric

04 Jun, 2018 09:38 PM

Which of our tools is giving you problems? GPG Tools

Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...):

Describe your problem. Add as much detail as possible. Since todays update I can no longer encrypt items by right clicking a file and going services -> OPENPGP:Encrpyt File. I can Still sign and decrypt.

What did you expect instead The dialog box never comes up showing the option to encrypt or sign add recipients etc.

Describe steps leading to the problem. Right clicking a file and selecting encrypt nothing happens.

Are you using any other Mail.app plugins? no.

  1. Support Staff 1 Posted by Steve on 04 Jun, 2018 10:47 PM

    Steve's Avatar

    Hi Eric,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Can you install GPG Suite 2018.2 via update or website and see if the issue persists then.

    Best,
    steve

  2. 2 Posted by Eric on 04 Jun, 2018 10:56 PM

    Eric's Avatar

    That is the version I have installed.

  3. Support Staff 3 Posted by Steve on 25 Jun, 2018 08:50 PM

    Steve's Avatar

    Excuse the late reply. Does 2018.3 improve the situation?

  4. 4 Posted by Eric Johnston on 25 Jun, 2018 11:05 PM

    Eric Johnston's Avatar

    Resolved the issue. Thank you.

    -Eric Jr.

  5. Support Staff 5 Posted by Steve on 26 Jun, 2018 06:05 AM

    Steve's Avatar

    Perfect. Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best,
    steve

  6. Steve closed this discussion on 26 Jun, 2018 06:05 AM.

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