Passphrase

Isaac Vaggs's Avatar

Isaac Vaggs

31 May, 2018 08:12 AM

Which of our tools is giving you problems? Trying to decrypt

Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...):

Describe your problem. Add as much detail as possible.

recently changed my password and the new one is not working,

What did you expect instead

Describe steps leading to the problem.

Are you using any other Mail.app plugins? no

  1. Support Staff 1 Posted by Steve on 31 May, 2018 09:56 AM

    Steve's Avatar

    Hi Isaac,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    This KB-article explains what to do if you forgot your password or lost access to your secret key.

    You can always retry another variant of what you think the password for your OpenPGP key may be. E.g. in GPGMail you get three attempts. Then just re-open Mail.app to try again.

    Where there any special characters involved in your password which may have been entered differently from what you think you may have used?

    Best,
    steve

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