macOS Keychain entry gone after update

ajmichels.web's Avatar


25 Sep, 2017 05:53 PM

I update to the latest version today. I have been using the "Store in macOS Keychain" functionality for storing my passphrase and today after the update they seem to be no longer be in the macOS Keychain.

I use OpenPGP for signing my Git commit messages and today when I attempted to make a commit I was prompted with the Pinentry dialog. Problem is I don't know what my passphrase is anymore because I was storing it in the macOS Keychain.

Any thoughts on what might have happened here? Am I going to have to generate all new keys because your update blew away all of my stored passphrases?

When I search for GPG and PGP in the macOS Keychain it comes back with no results.

  1. Support Staff 1 Posted by Luke Le on 25 Sep, 2017 06:51 PM

    Luke Le's Avatar


    we‘re very sorry that you are running into issues with our suite.
    Could you search Keychain Access for „GnuPG“? Alternatively you could also use the key id or fingerprint.

  2. 2 Posted by ajmichels.web on 25 Sep, 2017 07:07 PM

    ajmichels.web's Avatar

    Thanks so much! I was able to find it that way. I never would have thought to search for "GnuPG" but the ID and fingerprint makes sense.

    Any ideas as to why the update would have caused this issue? Seems like the GPG Keychain should have been able to continue looking it up the same way it did before.

  3. Support Staff 3 Posted by Luke Le on 25 Sep, 2017 08:50 PM

    Luke Le's Avatar

    Oh perfect, great to hear you found it.
    We're currently trying to understand if this affects all users or if particular users are affected and hope to know more soon.

  4. Support Staff 4 Posted by Steve on 16 Feb, 2018 04:26 PM

    Steve's Avatar

    Has your setup been running fine after that incident?

  5. 5 Posted by ajmichels.web on 16 Feb, 2018 04:31 PM

    ajmichels.web's Avatar

    Yes. I have not encountered this issue since and I have done multiple updates.

  6. ajmichels.web closed this discussion on 16 Feb, 2018 04:31 PM.

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