Installation Problem Mac, Mail not starting, instantly crashing (Apple Mail Bug rdar://45552251)
Which of our tools is giving you problems? I don't know which tool is responsible for that.
Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...): I deinstalled it so I can't send you a screenshot. But the download was from 08.01.2019.
Describe your problem. Add as much detail as possible. After installing the suite on (Mac). I can't open the Mail Application on my Mac. even after uninstalling the problem remains.
The Apple Support couldn't help. I made a new user and the mail application works there.
What did you expect instead I expected, that Mail opens And I see changes because of the plugin.
Are you using any other Mail.app plugins? I don't have other plugins.
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Support Staff 1 Posted by Steve on 09 Jan, 2019 04:45 PM
Hi Noah,
welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.
we are very sorry for your bad experience with GPG Suite.
Unfortunately this happens due to a bug in macOS Mail on Mojave. We have filed the bug with Apple as rdar://45552251 but it is unclear how long it will take them to resolve the issue.
Following are the steps that should fix this problem:
sudo rm -rf ~/Library/Containers/com.apple.mail/Data/DataVaultsWe recommend to use their feedback form to inform Apple about this problem and ask them kindly to consider investing the time to fix this bug. It may help to add the rdar number, so they know which issue you are referring to.
Please let us know if that worked.
Best regards,
Steve
2 Posted by Noah Liechti on 09 Jan, 2019 04:53 PM
Hey Steve
You are my hero! I was about to throw my Laptop out of the window.
I wish you a nice evening!
Am Mi., 9. Jan. 2019 um 17:45 Uhr schrieb Steve <
[email blocked]>:
Support Staff 3 Posted by Steve on 09 Jan, 2019 04:57 PM
That's good news. Let's hope Apple will soon fix this bug.
Have a nice evening as well.
Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.
Best,
Steve
Steve closed this discussion on 09 Jan, 2019 04:57 PM.