GPG Keychain: wrong encrypt

fernandes's Avatar

fernandes

08 Jan, 2019 08:18 AM

hi
when i encrypted a message and send it
the person o received that message can’t open it or decrypt
it seems like encrypt its not working i have updated recently
i have is public key and a couple months ago all work fine …

no other plugins

  1. Support Staff 1 Posted by Steve on 16 Jan, 2019 05:33 PM

    Steve's Avatar

    Hi Fernandes,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    This KB-article explains how to verify and sign a key. In that process there is also the important step where you verify the public key you have uses the correct fingerprint. Can you double check with the recipient that you indeed have the correct public key?

    Best,
    Steve

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