after the update, stopped decrypting messages

Vladimir's Avatar


07 Dec, 2017 10:24 PM

hello, today after the update, stopped decoding messages on the MacBook, what should I do?

  1. Support Staff 1 Posted by Steve on 07 Dec, 2017 10:28 PM

    Steve's Avatar

    Could you please send a debug log from your affected machine: Open System Preferences > GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

    All the best,

  2. Support Staff 2 Posted by Steve on 07 Dec, 2017 10:29 PM

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    Also, what is happening when the messsages are not decrypted? You select the message and nothing happens? Do you see Loading and that never finishes or is the encrypted message shown?

  3. 3 Posted by Владимир Оборев on 07 Dec, 2017 10:36 PM

    Владимир Оборев's Avatar

    displays an encrypted message

  4. Support Staff 4 Posted by Steve on 07 Dec, 2017 10:44 PM

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    I'm setting this discussion to "private". That means only our core-team and the company hosting this support platform are able to access this discussion.

    Can you please send a screenshot showing the encrypted message. Is there no error message displayed at the top?

    All the best,

  5. 5 Posted by Владимир Оборев on 07 Dec, 2017 10:50 PM

    Владимир Оборев's Avatar

    the report sent, what else needs to be done?

  6. Support Staff 6 Posted by Luke Le on 07 Dec, 2017 10:55 PM

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    Hi Vladimir,

    your debug log suggests, that in addition to MacGPG you also have a custom GnuPG installed, with version 1.4.4 under /usr/local/bin/gpg.
    This is why you are seeing this error

    If you run the following commands in Terminal, everything should be working just like before:

    sudo mv /usr/local/bin/gpg /usr/local/bin/gpg-v1.4.4
    sudo ln -s /usr/local/MacGPG2/bin/gpg2 /usr/local/bin/gpg

    Hope that helps.

  7. 7 Posted by Владимир Оборев on 07 Dec, 2017 11:08 PM

    Владимир Оборев's Avatar

    thank you very much, I did it

  8. Support Staff 8 Posted by Steve on 07 Dec, 2017 11:10 PM

    Steve's Avatar

    And the message is decrypted again? Sounds good.

    Can you please open GPG Keychain and copy paste the version info from the about screen into this discussion.

  9. 9 Posted by Владимир Оборев on 07 Dec, 2017 11:38 PM

    Владимир Оборев's Avatar

    yes, the message is encrypted and decrypted. I do not have information
    about the version there. only keys

  10. Support Staff 10 Posted by Steve on 09 Dec, 2017 08:26 PM

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    Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.


  11. Steve closed this discussion on 09 Dec, 2017 08:26 PM.

  12. Steve closed this discussion on 14 Dec, 2017 04:34 PM.

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