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after the update, stopped decrypting messages

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Vladimir

07 Dec, 2017 10:24 PM

hello, today after the update, stopped decoding messages on the MacBook, what should I do?

1. Support Staff 1 Posted by Steve on 07 Dec, 2017 10:28 PM

   

   Could you please send a debug log from your affected machine: Open System Preferences > GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

   All the best,
   steve

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2. Support Staff 2 Posted by Steve on 07 Dec, 2017 10:29 PM

   

   Also, what is happening when the messsages are not decrypted? You select the message and nothing happens? Do you see Loading and that never finishes or is the encrypted message shown?

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3. 3 Posted by Владимир Оборев on 07 Dec, 2017 10:36 PM

   

   displays an encrypted message

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4. Support Staff 4 Posted by Steve on 07 Dec, 2017 10:44 PM

   

   I'm setting this discussion to "private". That means only our core-team and the company hosting this support platform are able to access this discussion.

   Can you please send a screenshot showing the encrypted message. Is there no error message displayed at the top?

   All the best,
   steve

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5. 5 Posted by Владимир Оборев on 07 Dec, 2017 10:50 PM

   

   the report sent, what else needs to be done?

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6. Support Staff 6 Posted by Luke Le on 07 Dec, 2017 10:55 PM

   

   Hi Vladimir,

   your debug log suggests, that in addition to MacGPG you also have a custom GnuPG installed, with version 1.4.4 under /usr/local/bin/gpg.
   This is why you are seeing this error

   If you run the following commands in Terminal, everything should be working just like before:

   sudo mv /usr/local/bin/gpg /usr/local/bin/gpg-v1.4.4
   sudo ln -s /usr/local/MacGPG2/bin/gpg2 /usr/local/bin/gpg
   

   Hope that helps.

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7. 7 Posted by Владимир Оборев on 07 Dec, 2017 11:08 PM

   

   thank you very much, I did it

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8. Support Staff 8 Posted by Steve on 07 Dec, 2017 11:10 PM

   

   And the message is decrypted again? Sounds good.

   Can you please open GPG Keychain and copy paste the version info from the about screen into this discussion.

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9. 9 Posted by Владимир Оборев on 07 Dec, 2017 11:38 PM

   

   yes, the message is encrypted and decrypted. I do not have information
   about the version there. only keys

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10. Support Staff 10 Posted by Steve on 09 Dec, 2017 08:26 PM

    

    Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best,
    steve

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11. Steve closed this discussion on 09 Dec, 2017 08:26 PM.

12. Steve closed this discussion on 14 Dec, 2017 04:34 PM.