Unable to encrypt after reinstalling

Armen's Avatar


19 Nov, 2017 01:48 AM

Mac OSX 10.11.6
GPG 2.6.3

I am able to open old emails that were encrypted, but I can not write new email and encrypt.

When I go to system preference then GPG Suite - I see "No key found. Please create your first key with GPG keych..". But the drop down menu is not clickable.

  1. 1 Posted by Armen on 19 Nov, 2017 01:49 AM

    Armen's Avatar

    Screen shot attached.

  2. Support Staff 2 Posted by Steve on 22 Nov, 2017 04:22 PM

    Steve's Avatar

    Hi Armen,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please send a debug log from your affected machine: Open System Preferences > GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

    All the best,

  3. Support Staff 3 Posted by Steve on 26 Mar, 2018 01:17 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  4. Steve closed this discussion on 26 Mar, 2018 01:17 PM.

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