GPGMail: Decryption failed with unknown error!
Hi, I received an encrypted email just now which appears to have decrypted fine, but which triggered the following alert
Running High Sierra 10.13.1
Decryption failed with unknown error!
An unknown error occurred while decrypting this attachment.
GPG error message:
gpg: signal Hangup caught ... exiting
Screen_Shot_2017-11-16_at_9.46.22_am.png
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Support Staff 1 Posted by Steve on 16 Nov, 2017 09:35 AM
Hi davesag,
could you please download and install our latest GPG Suite nightly build and see if the problem persists. That page also has sig and SHA256 to verify the download.
All the best,
steve
Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.
Support Staff 2 Posted by Steve on 16 Nov, 2017 09:38 AM
Should the error persist using the nightly build, please send a debug log from your affected machine: Open System Preferences > GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.
All the best,
steve
Support Staff 3 Posted by Steve on 16 Nov, 2017 12:08 PM
We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.
Support Staff 4 Posted by Steve on 17 Mar, 2018 01:11 AM
Hi davesag,
this issue has been fixed. If you want to test the fix, please download our latest hotfix GPG Suite. That page also has sig and SHA1 to verify the download.
Should the problem persist, please do let us know and re-open this discussion.
Should you see trouble using GPG Suite in the future, don't hesitate to get in touch and open a new discussion any time.
Best, steve
Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.
Steve closed this discussion on 17 Mar, 2018 01:11 AM.
Steve closed this discussion on 17 Mar, 2018 01:44 AM.