No encryption or signing icons on Apple Mail (solution: double check email address used in key perfectly matches the one used in > Preferences > Accounts)

TonyG's Avatar


20 Sep, 2017 09:51 PM

I just installed GPG Suite 2017.1b3 on my MacBook Pro. (macOS Sierra) Installation went fine, but do not have any icons when I open up apple mail for encryption or signing.

I restarted mail, reinstalled suite and rebooted, but still no icons.

What did you expect instead

Describe steps leading to the problem.

Are you using any other plugins?

  1. Support Staff 1 Posted by Steve on 21 Sep, 2017 11:31 AM

    Steve's Avatar

    Hi Tony,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please send a debug log from your affected machine: Open System Preferences > GPGPreferences / GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

    All the best,

  2. 2 Posted by akggz05 on 21 Sep, 2017 12:36 PM

    akggz05's Avatar

    I ended up fixing the issue. I had mis-typed my email address on my key. It did not match my email configured on my mail client.

    Once I changed it the icons appeared.


    Sent from my iPhone

  3. Support Staff 3 Posted by Steve on 21 Sep, 2017 12:36 PM

    Steve's Avatar

    Perfect. Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  4. Steve closed this discussion on 21 Sep, 2017 12:36 PM.

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