Not getting the lock and encrypt keys in I don't know what to do!!!

m.mcclymont's Avatar


17 May, 2017 09:22 PM

I have read and watched your tutorials thinking I am doing something wrong, which I may be. I generate a key pair just like shown, uploaded to the server. I then go to my in macOS Sierra and I don't get the two buttons, that encrypt the emails like shown in all of your literature. I have revoked key pairs and started over again and it will not come up in my

What did you expect instead

I expected to see the encryption buttons

Describe steps leading to the problem.

I have installed the GPG software and I do get the same working panel as I see on other screenshots and tutorials. I then generate a pair of keys making careful consideration of the details and spelling. At that point I don't see a checkbox to the left of my email address like I see on your literature. I go to my email and begin to write a new email to myself and when I have input all of the data I don't have the 2 buttons that are supposed to encrypt my emails. I have installed and uninstalled, I have made new key pairs and revoked, only to make new key pairs. I have tried to make key pairs for multiple addresses but again, I don't have the checkbox to the left of my email addresses in the main panel view. I try to write a new email making very sure that the email addresses are correct and I don't see the two buttons that encrypt. I really don't know what to do!

No other plugins

  1. 1 Posted by G on 18 May, 2017 10:15 AM

    G's Avatar

    Having the exact same problem. Feel both stupid and irritated. What to do?!

  2. 2 Posted by G on 18 May, 2017 03:40 PM

    G's Avatar

    installed the 2017beta instead. And now i get the icons. (my system: 10.12.4). So far so good, hopefully no other problem with the beta later.

  3. 3 Posted by m.mcclymont on 18 May, 2017 06:57 PM

    m.mcclymont's Avatar

    I did the same and it works like a champ! I wish I would have done this in the first place instead of the time I spent thinking I had done something wrong. Crisis averted!


    Michael McClymont
    [email blocked]

  4. Support Staff 4 Posted by Steve on 18 May, 2017 07:15 PM

    Steve's Avatar

    Hi M and G,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    We currently offer GPG Suite 2016.10 (stable) and GPG Suite 2017.1 (beta). GPGMail for macOS 10.12 Sierra is in beta.

    Glad to read you both were able to resolve this already.

    If you see any trouble using the beta, please let us know.

    All the best,

  5. Support Staff 5 Posted by Steve on 07 Aug, 2017 06:25 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  6. Steve closed this discussion on 07 Aug, 2017 06:25 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac