file icon missing on files in Finder (likely macOS bug)

Jim Drumheller's Avatar

Jim Drumheller

06 Aug, 2017 11:51 AM

Files with GPG extension have a blue padlock icon in Finder. Upon startup the GPG files have the icon. After I close finder and reopen the icon is missing for these files and only returns after I logout and log back in.

When I resize icon size in finder with slide bar, the very small and very large icons have the blue lock but those in the middle do not.

I run iMac Retina 5K, 27 inch, Late 2015

macOS 10.12.6

This behavior does not vary. I’e reinstalled made should of the file association in “Get Info”

Obviously the Blue Lock should appear on all icons

Additional info
I have a Macbook pro running updated El Capitan and this does not happen there. No issues

macOS           10.12.6     16G29
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)
  1. Support Staff 1 Posted by Steve on 07 Aug, 2017 12:53 PM

    Steve's Avatar

    Hi Jim,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you attach a screenshot showing the problem. Am I understanding your report correctly that when you de- or increase the visual size of the files with the missing icon, the icon then is shown as expected?

    If so, a screencast would be helpful to understand what's going on there.

    You can create a screencast using the onboard QuickTime software.

    • open QuickTime
    • in the menubar select File > New Screen Recording
    • in the new window, click the dropdown arrow next to the record icon and enable 'Show Mouse Clicks in Recording'
    • press record and reproduce the problem you are having with GPG Suite

    To end the recording, press the 'Stop' icon in the menubar icon section. Save the file and attach it to your existing discussion by visiting your discussion in your browser.

    All the best,

  2. 2 Posted by Jim on 08 Aug, 2017 10:28 PM

    Jim's Avatar


    Thanks for getting back to me. The quicktime is attached.


  3. Support Staff 3 Posted by Steve on 09 Aug, 2017 10:42 AM

    Steve's Avatar

    Interesting. Does this problem still happen if you move the file out of the dropbox folder?

    This looks a lot like a bug in macOS. I don't think there's a whole lot we can do about that.

    If the problem persists outside of the dropbox folder I'd suggest you report this to apple and let them know about this bug.

  4. 4 Posted by Jim Drumheller on 09 Aug, 2017 10:37 PM

    Jim Drumheller's Avatar

    Thanks. It does persist in other folders. I'll pursue with Apple.

    This is a terrific product. Just made a donation now.

    Best to you

  5. Support Staff 5 Posted by Steve on 11 Aug, 2017 10:19 AM

    Steve's Avatar

    Thanks a lot - that's highly appreciated.

    Feel free to follow up with what apple has to say about this.


  6. 6 Posted by Jim Drumheller on 04 Sep, 2017 12:21 PM

    Jim Drumheller's Avatar

    Just to provide closure.

    Unsurprisingly, Apple says it does not provide support for 3rd party software issues.


  7. Support Staff 7 Posted by Steve on 11 Sep, 2017 02:57 PM

    Steve's Avatar

    That is not great support then. I still don't see how the finder not displaying a file icon would be related to GPG Suite.

    If you interested in further debugging this, you could create a new test user for your mac, install GPG Suite and see if you are able to reproduce the problem with that new test user.

  8. 8 Posted by Jim Drumheller on 29 Sep, 2017 11:00 AM

    Jim Drumheller's Avatar

    Update on icon problem.

    Resolved after upgrade to High Sierra.

  9. Support Staff 9 Posted by Steve on 29 Sep, 2017 11:12 AM

    Steve's Avatar

    Wow, that's great news. And confirms the suspicion, that something was off in macOS. Good to hear the update to macOS 10.13 fixed this.

    I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  10. Steve closed this discussion on 29 Sep, 2017 11:12 AM.

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