file icon missing on files in Finder (likely macOS bug)
Files with GPG extension have a blue padlock icon in Finder. Upon startup the GPG files have the icon. After I close finder and reopen the icon is missing for these files and only returns after I logout and log back in.
When I resize icon size in finder with slide bar, the very small and very large icons have the blue lock but those in the middle do not.
I run iMac Retina 5K, 27 inch, Late 2015
macOS 10.12.6
This behavior does not vary. I’e reinstalled made should of the file association in “Get Info”
Expected
Obviously the Blue Lock should appear on all icons
Additional info
I have a Macbook pro running updated El Capitan and this does not happen there. No issues
macOS 10.12.6 16G29
GPG Suite 2017.1b3 1812 (d43863c)
GPGMail 2.7b3 1215 (d0b5fa0)
GPG Keychain 1.3.3b2 1271 (028a4a2)
GPGServices 1.11 916 (872e77d)
MacGPG2 2.0.30-1b2 887- (4912d26)
GPGPreferences 2.0.2b3 927 (641418e)
Libmacgpg 0.7 782 (536bf51)
pinentry 0.9.7 4 (b75069d)
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Support Staff 1 Posted by Steve on 07 Aug, 2017 12:53 PM
Hi Jim,
welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.
Could you attach a screenshot showing the problem. Am I understanding your report correctly that when you de- or increase the visual size of the files with the missing icon, the icon then is shown as expected?
If so, a screencast would be helpful to understand what's going on there.
You can create a screencast using the onboard QuickTime software.
To end the recording, press the 'Stop' icon in the menubar icon section. Save the file and attach it to your existing discussion by visiting your discussion in your browser.
All the best,
steve
2 Posted by Jim on 08 Aug, 2017 10:28 PM
Steve,
Thanks for getting back to me. The quicktime is attached.
Jim
Support Staff 3 Posted by Steve on 09 Aug, 2017 10:42 AM
Interesting. Does this problem still happen if you move the file out of the dropbox folder?
This looks a lot like a bug in macOS. I don't think there's a whole lot we can do about that.
If the problem persists outside of the dropbox folder I'd suggest you report this to apple and let them know about this bug.
4 Posted by Jim Drumheller on 09 Aug, 2017 10:37 PM
Thanks. It does persist in other folders. I'll pursue with Apple.
This is a terrific product. Just made a donation now.
Best to you
Support Staff 5 Posted by Steve on 11 Aug, 2017 10:19 AM
Thanks a lot - that's highly appreciated.
Feel free to follow up with what apple has to say about this.
Kindly,
steve
6 Posted by Jim Drumheller on 04 Sep, 2017 12:21 PM
Just to provide closure.
Unsurprisingly, Apple says it does not provide support for 3rd party software issues.
Jim
Support Staff 7 Posted by Steve on 11 Sep, 2017 02:57 PM
That is not great support then. I still don't see how the finder not displaying a file icon would be related to GPG Suite.
If you interested in further debugging this, you could create a new test user for your mac, install GPG Suite and see if you are able to reproduce the problem with that new test user.
8 Posted by Jim Drumheller on 29 Sep, 2017 11:00 AM
Update on icon problem.
Resolved after upgrade to High Sierra.
________________________________
Support Staff 9 Posted by Steve on 29 Sep, 2017 11:12 AM
Wow, that's great news. And confirms the suspicion, that something was off in macOS. Good to hear the update to macOS 10.13 fixed this.
I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.
Best, steve
Steve closed this discussion on 29 Sep, 2017 11:12 AM.