Non-functioning "S/MIME" button

barry's Avatar


09 Jul, 2017 06:54 PM

OpenPGP format is just fine with me, but I've noticed that the pulldown allows me to select S/MIME. However, when I do, it's grayed out (rather than the green of the OpenPGP menu item), and the lock and sign icons on the Subject line disappear.

Is this a missing feature, bug, or something else?

  1. Support Staff 1 Posted by Steve on 10 Jul, 2017 02:23 PM

    Steve's Avatar

    Hi Barry,

    do you have a valid S/MIME cert for the email address in question when selecting S/MIME?

    All the best,

  2. 2 Posted by barry on 10 Jul, 2017 02:42 PM

    barry's Avatar

    Hi Steve,

    No, I only use GPG for signing and encrypting. I guess it makes sense that if
    I don't have a cert it would be grayed out; it was just that the UI confused
    me a bit. Thanks again for a great tool.


  3. Support Staff 3 Posted by Steve on 10 Jul, 2017 02:45 PM

    Steve's Avatar

    We have a ticket to only show the S/MIME option when a certificate actually exists. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  4. Steve closed this discussion on 10 Jul, 2017 02:45 PM.

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