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GPGMail: Lock button in compose window is missing

• Edit

Vaclav Tvrdik

27 Jun, 2017 01:28 PM

After a fresh installation of whole GPG suite, the mail pluggin is installed, but in compose windows no button for signing/encryption is pressent.
On other computers it works but not on my (and on my colleague’s as well).
Mail is version Version 10.3 (3273)
Thank you
Vaclav TVRDIK

Expected
I expect encryption buttons in Apple Mail’s compose window

macOS           10.12.5     16F73
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)

1. Support Staff 1 Posted by Steve on 28 Jun, 2017 10:10 AM

   

   Hi Vaclav,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   Could you please download and install our latest GPG Suite nightly build and see if the problem persists. That page also has sig and SHA256 to verify the download.

   Do you see your sec/pub key entry in GPG Keychain?

   All the best,
   steve

   Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

   • Edit

2. 2 Posted by vt on 28 Jun, 2017 01:00 PM

   

   Hello Steve,

   thank you for solving my problem ! You mentioned key entry in GPG
   Keychain. I had a key there, but the key had expired.
   I had closed Mail app, then changed validity date of key and after I had
   Mail app started again, buttons came to right place.
   I would expect in such case (no valid key for sender adress) the button
   would be dissabled, but present, but I can of course understand you
   solution -> no valid key so buttons are not present because its not
   possible to use them :-)

   Thank you again
   Have a nice day
   Vaclav TVRDIK

   • Edit

3. 3 Posted by Vaclav Tvrdik on 28 Jun, 2017 01:01 PM

   

   Hello Steve,

   thank you for solving my problem ! You mentioned key entry in GPG Keychain. I had a key there, but the key had expired.
   I had closed Mail app, then changed validity date of key and after I started Mail app again, buttons came to right place.
   I would expect in such case (no valid key for sender address) the button would be dissabled, but present, but I can of course understand you solution -> no valid key so buttons are not present because its not possible to use them :-)

   Thank you again
   Have a nice day
   Vaclav TVRDIK

   • Edit

4. Support Staff 4 Posted by Steve on 03 Jul, 2017 09:28 AM

   

   We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

   Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

   Best, steve

   • Edit

5. Steve closed this discussion on 03 Jul, 2017 09:28 AM.

6. Steve re-opened this discussion on 03 Jul, 2017 12:05 PM

7. Steve closed this discussion on 03 Jul, 2017 12:06 PM.

8. Steve closed this discussion on 27 Aug, 2018 12:36 PM.