Home → Beta →

GPGMail: Mail Can Sign but Not Encrypt

• Edit

Justin Mathews

27 May, 2017 02:28 AM

I’m able to enable signing when I compose a new email in Apple Mail.app, but the button to encrypt the email will not become enabled, no matter what address I put in the To field (for example, my own email address).

Expected
I expected the lock-icon button to become enabled once the To field contained an email address for which the public key was known/available.

macOS           10.11.6     15G1510
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.6.3b1     1181    (9c4c1f4)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)

1. Support Staff 1 Posted by Steve on 29 May, 2017 12:22 PM

   

   Hi Justin,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   Please do two things:

   1. Search for your own key on the key servers and import your own public key form there.

   2. Your subkey is expired. Please update the expiry date for your key b double clicking it, navigate to the subkey tab and then you can chance the expiry date by clicking the cogwheel icon.

   Could you briefly explain your setup? Are you using more than one computer with this key? I am asking because it seems some information in your key went asynchronous.

   All the best,
   steve

   • Edit

2. Support Staff 2 Posted by Steve on 18 Aug, 2017 08:49 AM

   

   Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

   All the best, steve

   • Edit

3. Steve closed this discussion on 18 Aug, 2017 08:49 AM.

4. Steve closed this discussion on 27 Aug, 2018 12:37 PM.