GPGMail: Encrypt and sign buttons not showing up in (2)

AM's Avatar


22 May, 2017 11:32 AM

I have the same problem (macOS Sierra Version 10.12.4 ). The two functions "encrypt" and "sign" do not appear, even though gpgmail is installed properly and green light is on in mail app preferences .

  1. Support Staff 1 Posted by Steve on 22 May, 2017 05:34 PM

    Steve's Avatar

    Hi AM,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Is this a new setup? Did you follow the Getting Started Tutorial? Have you already created a key? When following the KB at which step did you get stuck?

    All the best,

    PS: Whenever you need assistance with GPG Suite, please create a new discussion. While it is common on other forums to join existing discussions with similar or identical problems, for the GPGTools support forum, this is not a good idea. Having many users in one discussion is likely to cause confusion, thus it's best to solve issues on a "per case" basis. That helps to keep the discussion straight forward and provide a fast solution to you and other users.

    I have thus split your comment into a separate discussion.

  2. Support Staff 2 Posted by Steve on 18 Aug, 2017 08:38 AM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  3. Steve closed this discussion on 18 Aug, 2017 08:38 AM.

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