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GPGMail: Encrypt and sign buttons not showing up in mail.app

Leo's Avatar

Leo

12 May, 2017 09:37 PM

No lock and sign buttons in apple mail app to be found, although gpgmail is installed properly and green light is on in mail app preferences .

Expected
Only possibility is to encrypt and sign message in a new window by selecting the text and right clicking on it, which is an understatement.

Additional info
Please inform me asap of any changes.

macOS Sierra Version 10.12.4 (16E195)

macOS           10.12.4     16E195
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)

  1. Support Staff 1 Posted by Steve on 21 May, 2017 09:44 AM

    Steve's Avatar

    Hey Leo,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Is this a setup that has been working as expected in the past or are you in the process of setting this up for the first time?

    Have you already created a key? If you are a new user, please follow our Getting Started Tutorial.

    All the best,
    steve

  2. 2 Posted by Rich on 21 May, 2017 05:51 PM

    Rich's Avatar

    First time install, although I have uninstalled and reinstalled twice with the same resu;ts excepts I have an Amber app preferences.

  3. Support Staff 3 Posted by Steve on 22 May, 2017 05:37 PM

    Steve's Avatar

    Rich, are you the original reporter or a different user? In the latter case, I'd split your comment into a separate discussion.

    Have you already created a key? Did you try to follow the Getting Started Tutorial?

  4. Support Staff 4 Posted by Steve on 18 Aug, 2017 08:38 AM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  5. Steve closed this discussion on 18 Aug, 2017 08:38 AM.

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