GPGMail: Encrypt and signature buttons are not visible in (answer: when switching to a new email address, add that new address to your existing key or create a new key for that mail address)

Antoine Beugnard's Avatar

Antoine Beugnard

12 May, 2017 01:59 PM

GPGMail annonces it is ready (green light) but no buttons are available for signing or cyphering messages. I use beta version (2.7b3 build 1215b) on Sierra (10.12.4).

I was expecting to see the buttons. In fact, I’ve seen them, but they have disappeared. Don’t know when and why.

macOS           10.12.4     16E195
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)
  1. Support Staff 1 Posted by Steve on 22 May, 2017 11:25 AM

    Steve's Avatar

    Hi Antoine,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please double check if the email address you used in your sec/pub key perfectly matches the email address you use in > Preferences > Accounts and let me know if that's the case.

    All the best,

  2. 2 Posted by Antoine Beugnar... on 22 May, 2017 12:07 PM

    Antoine Beugnard's Avatar

    Hi Steve,

    It is the cause.

    My officiel e-mail address changed recently from to @imt-atlantique… no other changes.
    I used the former (oldest) to generate the keys.
    And I have changed the name in the Mail application.

    I’ve checked and reintroduced to the oldest address.
    When I switch addresses buttons appear or vanish.

    I’ve seen operations are available with the local menu.

    Hope that helps,
    — Antoine

  3. Support Staff 3 Posted by Steve on 22 May, 2017 06:20 PM

    Steve's Avatar

    Antoine, thanks for the feedback.

    To move forward you have a few options.

    This KB-article explains how to add more than one email address to an existing key. The email addresses in a key are called userIDs and you can add as many as you want.

    Important note: Note that all email addresses you add to a single key can be connected to one identity. Depending on your use-case this might be wanted or should be avoided. Please consider that first and then proceed.

    That's probably the easiest way forward. You could also revoke your old key and create a new key, but that would mean all your contacts would need to have to update the new public key of yours and ensure they also update the old key with the revocation information.

    Let me know if you need further help.

  4. Support Staff 4 Posted by Steve on 18 Aug, 2017 08:39 AM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  5. Steve closed this discussion on 18 Aug, 2017 08:39 AM.

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