GPGMail: Encryption box unavailable

JJ DR's Avatar


24 Apr, 2017 05:24 PM


Issue on a macOS 10.12.4 with GPG Suite 2017.1b3
- signature tick box is available in new messages or in answer to messages - encryption tick box is NOT available (lite grey) - everything seems normal GPG keychain v1.3.3b2 (1271b) - In preferences, everything is normal too

In :
- I am able to decrypt emails I have sent - I am unable to decrypt emails I have received. They appear as two files : 1 called “PGPMIME Versions Identification”; the other one “encrypted”

Best regards
John J

If I save the file “encrypted”, decode it with “services” and then save it as an eml file on the desk, it works… So to the least it means the problem is not everywhere but related to (and GPGmail perhaps?)

macOS           10.12.4     16E195
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)
  1. Support Staff 1 Posted by Steve on 24 Apr, 2017 06:17 PM

    Steve's Avatar

    Hi JJ,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please download and install our latest GPG Suite nightly build and see if the problem with the received mails persists. That page also has sig and SHA256 to verify the download.

    Regarding the encrypt button, what happens if you send yourself a test mail. Use the e-mail you used for the key you created. Does that allow for the mail to be encrypted?

    All the best,

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  2. 2 Posted by JJ on 24 Apr, 2017 06:45 PM

    JJ's Avatar

    Hi Steve

    Thank you for your fast reply. I have tested the nightly build [restart / repair file permissions] but unfortunately it doesn’t work (even when I try to send an email to myself).

    all the best

  3. Support Staff 3 Posted by Steve on 24 Apr, 2017 06:47 PM

    Steve's Avatar

    Should you be available, could you hop on our live chat here:

  4. Support Staff 4 Posted by Steve on 24 Apr, 2017 07:10 PM

    Steve's Avatar

    Subkey was expired. To solve this JJ extended the subkey and is back to working state.

  5. Steve closed this discussion on 24 Apr, 2017 07:10 PM.

  6. Steve closed this discussion on 27 Aug, 2018 12:36 PM.

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