GPGMail: Can't read GPG encrypted emails after installing GPG Suite 2017.1b3

Geoffrey Chew's Avatar

Geoffrey Chew

19 Apr, 2017 05:06 PM

Everything was working fine in the previous version of the beta, but I can no longer read email messages that were GPG encrypted by co-workers. Everyone else on my team that has upgraded has the same problem. I am running Mac OS Sierra (10.12.4), Mail Version 10.3, GPG Suite 2017.1b3.
I am able to send GPG encrypted emails still.

I should be able to decrypt and read emails that were GPG encrypted by co-workers.
Instead of seeing a decrypted message and attachments I see Version.txt and Message.

macOS           10.12.4     16E195
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)
  1. Support Staff 1 Posted by Steve on 19 Apr, 2017 05:27 PM

    Steve's Avatar

    Should you be available, could you hop on our live chat here:

    All the best

  2. Support Staff 2 Posted by Steve on 19 Apr, 2017 05:37 PM

    Steve's Avatar

    Geoffrey, can you please send yourself an encrypted + signed test message. Are you able to decrypt the incoming message and verify the signature?

  3. 3 Posted by Geoffrey Chew on 20 Apr, 2017 01:55 AM

    Geoffrey Chew's Avatar

    Thanks for the response. I'll give this a try tomorrow and let you know.


  4. 4 Posted by Geoffrey Chew on 20 Apr, 2017 02:05 AM

    Geoffrey Chew's Avatar

    Ok, I couldn’t wait until tomorrow :-) , so I tried sending myself an encrypted message.
    I was able to send, but not able to decrypt.
    This is what I see:

    Oh I should mention this was done with my work email (exchange server), which is the one tied to the key, and not my google account.


  5. Support Staff 5 Posted by Steve on 20 Apr, 2017 11:07 AM

    Steve's Avatar

    Ok, that's an important info. MS exchange manipulates, for unknown reasons, sent mails. That causes all sorts of issues for OpenPGP usage.

    Could you please download and install our latest GPG Suite nightly build and see if the problem persists. That page also has sig and SHA256 to verify the download.

    All the best,

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  6. 6 Posted by Geoffrey Chew on 20 Apr, 2017 04:51 PM

    Geoffrey Chew's Avatar

    Hi Steve,
    Things are working again for me after installing the latest nightly build. Hopefully my coworkers will have the same experience (I'll let you know otherwise).
    Thanks for your help! I really appreciate it.


  7. Support Staff 7 Posted by Steve on 20 Apr, 2017 04:53 PM

    Steve's Avatar

    Geoffrey, it's good to hear that the fixes done recently indeed do solve the known MS exchange issues.

    Keep us posted if more trouble should arise.

    Have a great day,

  8. Steve closed this discussion on 20 Apr, 2017 04:53 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac