GPGMail: in Mail even after nightly build the lock is greyed out

N Thijssen's Avatar

N Thijssen

07 Apr, 2017 08:44 AM

after updating and installing, I can see the sign-icon (and use it), but not the lock icon to encrypt the mail. See screenshot attached. I’m running Mac OSX 10.11.6 and iMail.

activation of lock to encrypt should be possible

macOS           10.11.6     15G1421
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.6.3b1     1181    (9c4c1f4)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)
  1. 1 Posted by Niels Thijssen on 07 Apr, 2017 08:45 AM

    Niels Thijssen's Avatar

    see screenshot where lock icon is greyed out.

  2. Support Staff 2 Posted by Steve on 10 Apr, 2017 08:51 PM

    Steve's Avatar

    Hi N,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    What happens when you enter your own email address (the one you created a key for) in the recipient field?

    All the best,

  3. 3 Posted by N Thijssen on 10 Apr, 2017 09:28 PM

    N Thijssen's Avatar

    When entering my own mail address in recipient ("TO:") field, it unlocks itself.
    Hmmm.. didn't think of that... So I can only encrypt when I have stored the keys of other contacts which do have a key shared? Right?

  4. Support Staff 4 Posted by Steve on 10 Apr, 2017 09:30 PM

    Steve's Avatar

    For new users, we suggest to take a few minutes (and a cup of tea) and go through the Getting Started Tutorial, which explains all the basics of how mail encryption works.

    In order to encrypt a message you indeed do need to have the public key of the recipient.


  5. Support Staff 5 Posted by Steve on 07 Aug, 2017 05:00 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  6. Steve closed this discussion on 07 Aug, 2017 05:00 PM.

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