GPGMail: Encryption, can't encrypt, lock button is greyed out (solved: public key for recipient must exist in GPG Keychain)

Steven's Avatar


21 Feb, 2017 11:20 AM

Hi, I have encrypt new mail by default, but when I click on the new mail the padlock is greyed out.

A locked padlock, I think It would be blue

Additional info
Using default Apple Mail in OSX Sierra 10.12.3

macOS           10.12.3     16D32
GPG Suite       2017.1b2    31b 
GPGMail         2.7b2       1192b
GPG Keychain    1.3.3b1     1249b
GPGServices     1.11        916 
MacGPG2         2.0.30-1b2  887-
GPGPreferences  2.0.2b2     912b
Libmacgpg       0.7         775 
pinentry        0.9.7       4
  1. Support Staff 1 Posted by Steve on 22 Feb, 2017 03:33 PM

    Steve's Avatar

    Hey Steven,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    After you enter a recipient for which you have a public key, like your own email address for which you likely have created a key, does the encryption lock stay greyed out or does it turn blue?

    All the best,

  2. 2 Posted by Steven Bays on 22 Feb, 2017 03:37 PM

    Steven Bays's Avatar


    Its unlocked and grey out. You cannot click on it.


  3. Support Staff 3 Posted by Steve on 22 Feb, 2017 03:40 PM

    Steve's Avatar

    Should you be available, could you hop on our live chat here:

  4. Support Staff 4 Posted by Steve on 22 Feb, 2017 04:14 PM

    Steve's Avatar

    resolved in live chat.

    so indeed encryption was possible when using own email for which a key exists. everything works as expected. The requirement for encryption is that a public key for the recipient must exist in GPG Keychain.

    If you are new to OpenPGP and want to familiarize with the inner workings, we recommend a lovely cup of tea and 10 minutes of your time to read our Getting Started Tutorial.

    Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  5. Steve closed this discussion on 22 Feb, 2017 04:14 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac