Unusual formatting in Emails with latest Nightly Build (2.7n) using Microsoft Exchange Server

Stephen's Avatar


15 Feb, 2017 10:09 PM

See attached screen capture for an example of the formatting issues. This is via the Outlook connector in Apple Mail, but using GPG mail. When GPGmail is deactivated, the emails come through correctly formatted.

  1. Support Staff 1 Posted by Steve on 18 Feb, 2017 12:30 PM

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    Hey Stephen,

    what is "Outlook connector"? We are not familiar with that tool, could you give a brief description on how that works?

    Could you do a test using only GPGMail in Mail.app (without any other plugins and without outlook connector) and see if the issue persists?

    All the best,

  2. 2 Posted by Stephen on 18 Feb, 2017 01:04 PM

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    My apologies, I wasn't clear. The email originates through an Exchange account. These emails are generally heavy with HTML content. Since updating to the latest nightly release, I've noticed the encoding changes show in the attachment. I'll try this from a clean install and see if I can find clear steps to reproduce!

  3. Support Staff 3 Posted by Steve on 18 Feb, 2017 01:07 PM

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    Should you be available, could you hop on our live chat here:

  4. 4 Posted by Stephen on 19 Feb, 2017 07:19 PM

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    UPDATE: Still testing here. Will hopefully have an update tonight or tomorrow morning.

  5. Support Staff 5 Posted by Steve on 20 Feb, 2017 01:38 PM

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    Sure, no rush. do keep us posted and thx for helping to debug this!

  6. 6 Posted by Stephen on 27 Feb, 2017 09:22 AM

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    I think we can close this one. I can only reproduce it internally when a Windows Outlook 2016 user responds to me (using Apple Mail on macOs 10.12.4 Beta 3) so I don't believe it's related to the gpgtools/plugin.

  7. Support Staff 7 Posted by Steve on 27 Feb, 2017 09:25 AM

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    Ok, closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  8. Steve closed this discussion on 27 Feb, 2017 09:25 AM.

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