GPGMail: Loading Lodading Loading

Brian's Avatar

Brian

06 Feb, 2017 08:06 AM

Had to uninstall beta2. With it in place I get lots of occasions where emails just say Loading and never show contents. If I reply the contents are there, mac just doesn’t show.

Expected
Expect it to show mail

macOS           10.12.3     16D32
GPG Suite       2017.1b2    31b 
GPGMail -
GPG Keychain    1.3.3b1     1249b
GPGServices     1.11        916 
MacGPG2         2.0.30-1b2  887-
GPGPreferences  2.0.2b2     912b
Libmacgpg       0.7         775 
pinentry        0.9.7       4
  1. 1 Posted by bill.gertz on 10 Feb, 2017 09:53 AM

    bill.gertz's Avatar

    Hey,

    Running into the same issue with exact same stack software versions shown above. Attached are a couple crash reports I could find. The don't seem to be related to the Loading... problem noted yesterday (9 Feb 17). No crash log found - but Mail locked up and had to Force Quit the application.

  2. Support Staff 2 Posted by Steve on 13 Feb, 2017 09:39 AM

    Steve's Avatar

    Hey Brian,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    All the best,
    steve

  3. 3 Posted by Palle on 13 Feb, 2017 10:34 AM

    Palle's Avatar

    Hi,

    Just to confirm, I see the exact same behaviour. Seems to happen more often with emails with "embedded html content", which is of course quite vague but you get the basic idea. Uinstalling GPG tools fixes my problems with loading forever hanging individual emails.

  4. Support Staff 4 Posted by Steve on 10 Mar, 2017 12:44 AM

    Steve's Avatar

    Hi Brian, William and Palle,

    this issue has been fixed in our latest nightly GPG Suite. That page also has sig and SHA265 to verify the download.

    It would be awesome if you could install that nightly build and let us know, if it solves the "Loading..." issue for you.

    Looking forward to your feedback,
    steve

    Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.

  5. 5 Posted by Brian of London on 10 Mar, 2017 07:57 PM

    Brian of London's Avatar

    I tried, still got the loading problem. It went away the moment I removed the GPG bundle.

    Brian of London
    [email blocked]
    Facebook <http://www.facebook.com/brianoflondonpage> - Twitter <http://twitter.com/brianoflondon> - Google+ <http://gplus.to/bol> - Israellycool <http://www.israellycool.com/author/brianoflondon/>

    Use PGP encryption. My key: 98AA3E12 <http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x1B4846DE98AA3E12>

  6. 6 Posted by Bill Gertz on 11 Mar, 2017 04:32 PM

    Bill Gertz's Avatar

    Steve,

    Loaded - I’ll have a client resend the document with attachment, on Monday. Let you know what happens.

  7. Support Staff 7 Posted by Luke Le on 13 Mar, 2017 03:35 PM

    Luke Le's Avatar

    Hi Brian,

    we think we've made some additional progress on this problem and it would be great if you could test the latest nightly of GPG Suite and let us know if you're seeing an improvement.

    Looking forward to your feedback!

    Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.

  8. 8 Posted by Brian of London on 13 Mar, 2017 03:52 PM

    Brian of London's Avatar

    Seems to have fixed it! Loading has stopped and I’m not seeing any bad side effects (like high CPU).

    Decoding of old messages seems to work though a few of my outgoing ones are just showing two attached files (encrypted.asc and Mail Attachment) and aren’t decoding.

    Brian

    Brian of London
    [email blocked]
    Facebook <http://www.facebook.com/brianoflondonpage> - Twitter <http://twitter.com/brianoflondon> - Google+ <http://gplus.to/bol> - Israellycool <http://www.israellycool.com/author/brianoflondon/>

    Use PGP encryption. My key: 98AA3E12 <http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x1B4846DE98AA3E12>

  9. Support Staff 9 Posted by Steve on 13 Mar, 2017 08:58 PM

    Steve's Avatar

    Brian, thanks a lot for your feedback. Please observe this further and let us know if anything suspicious happens.

    Regarding the mails you are unable to decrypt, could you try this to decrypt them:
    https://gpgtools.tenderapp.com/kb/gpgmail-faq/gpgmail-no-longer-wor...

    Does that work?

    All the best,
    steve

  10. 10 Posted by Brian of London on 13 Mar, 2017 09:28 PM

    Brian of London's Avatar

    Yes, the mails decrypt fine that way, they just don’t show up in the mail preview window.

    Brian

    I’m signing this for testing purposes.

    Brian of London
    [email blocked]
    Facebook <http://www.facebook.com/brianoflondonpage> - Twitter <http://twitter.com/brianoflondon> - Google+ <http://gplus.to/bol> - Israellycool <http://www.israellycool.com/author/brianoflondon/>

    Use PGP encryption. My key: 98AA3E12 <http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x1B4846DE98AA3E12>

  11. Support Staff 11 Posted by Steve on 13 Mar, 2017 09:29 PM

    Steve's Avatar

    If you want to test your setup, feel free to send a test message to team AT gpgtools DOT org

  12. Support Staff 12 Posted by Steve on 20 Mar, 2017 12:01 AM

    Steve's Avatar

    Hi Brian,

    we believe this issue has been fixed. If you want to test the fix, please download our latest nightly GPG Suite. That page also has sig and SHA1 to verify the download.

    It would be great if you have time on your hands, to provide feedback on this, since we are in the midst of preparing the next beta and we'd love to check with affected users, that the issue is indeed fixed.

    Looking forward to your feedback.

    Kindly,
    steve

    Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.

  13. 13 Posted by Bill Gertz on 20 Mar, 2017 04:31 PM

    Bill Gertz's Avatar

    Steve,

    Loaded 1979n and had a go at the previously sent attachment…

    And it looks good.

    If you need further testing, please let me know.

  14. Support Staff 14 Posted by Steve on 20 Mar, 2017 08:01 PM

    Steve's Avatar

    Thanks for your feedback. We are working on a blocker bug and once that is fixed the next beta is not too far away.

  15. Steve closed this discussion on 20 Mar, 2017 08:01 PM.

  16. Steve closed this discussion on 20 Mar, 2017 08:04 PM.

  17. Palle Girgensohn re-opened this discussion on 20 Mar, 2017 10:45 PM

  18. 15 Posted by Palle Girgensoh... on 20 Mar, 2017 10:45 PM

    Palle Girgensohn's Avatar

    I've been running with the two latest dailies posted here recently, and they both seem to work fine for me. Great work!

    Palle

  19. Support Staff 16 Posted by Steve on 21 Mar, 2017 11:14 PM

    Steve's Avatar

    Thanks for your feedback. The next beat is not too far away.

  20. Steve closed this discussion on 21 Mar, 2017 11:14 PM.

  21. Bill Gertz re-opened this discussion on 27 Mar, 2017 09:26 PM

  22. 17 Posted by Bill Gertz on 27 Mar, 2017 09:26 PM

    Bill Gertz's Avatar

    Steve,

    Loaded 1815n this afternoon and mail seems a bit more stable, the attachments work as well. Spun for 20 - 25 seconds but decrypt and was able to read the “big attachment”.

    [email blocked]
    > On Mar 13, 2017, at 22:33, Bill Gertz <[email blocked]> wrote:
    >
    > Steve,
    >
    > My client bugged out early today. Can you send a (non-lethal) attachment? I’ll let you know if I still see a problem.
    >
    >
    >> On Mar 13, 2017, at 22:29, Steve <[email blocked]> wrote:
    >>

  23. Support Staff 18 Posted by Steve on 29 Mar, 2017 09:25 AM

    Steve's Avatar

    That's good news, Bill. If you encounter further disturbances, do let us know.

  24. Steve closed this discussion on 29 Mar, 2017 09:25 AM.

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