GPGMail: Unable to encrypt in Mail

Alex's Avatar

Alex

31 Dec, 2016 01:37 PM

I’m running the new beta of GPG Tools, and when I open a new message in Mail, I do not see any option anywhere to encrypt or sign the message. I see the “OpenPGP” dropdown box in the top right (the one that allows you to toggle between OpenPGP and S/MIME), but I don’t see the encrypt/sign options that I used to when the old version of GPG Tools was working.

Thanks for any help!

Expected
I expected to see the encrypt/sign buttons as in the versions of GPG Tools that worked before the newest Mac OS.

macOS           10.12.1     16B2657
GPG Suite       2016.12b1   26b 
GPGMail         2.7b1       1179b
GPG Keychain    1.3.3b1     1249b
GPGServices     1.11        916 
MacGPG2         2.0.30      884 
GPGPreferences  2.0.2b1     908b
Libmacgpg       0.7         775 
pinentry        0.9.7       4
  1. Support Staff 1 Posted by Steve on 02 Jan, 2017 07:26 PM

    Steve's Avatar

    Hey Alex,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please restart your mac, then create a new draft in Mail.app and take a screenshot of that draft.

    All the best,
    steve

  2. 2 Posted by Alex Abdo on 02 Jan, 2017 08:15 PM

    Alex Abdo's Avatar

    Of course. I just restarted, and I've attached a screenshot.

    Thanks for your help!
    Alex

  3. 3 Posted by Alex on 06 Jan, 2017 07:16 PM

    Alex's Avatar

    I figured out what was going on, and it now seems to work. My email was setup to use an alias for sending, but I hadn't included the alias as a UID in my GPG key. I switched the email address that Apple Mail was set to send from (to the one in my GPG key), and now it is offering me the ability to encrypt/sign.

    Sorry for the my confusion on this. Hope it didn't waste too much of your time.

    Alex

  4. Support Staff 4 Posted by Steve on 09 Jan, 2017 02:44 PM

    Steve's Avatar

    No worries. Glad this is solved for you.

    I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  5. Steve closed this discussion on 09 Jan, 2017 02:44 PM.

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