GPGMail: Problems to show draft e-mail (shows encrypted.asc attachment)

Jan Stieler's Avatar

Jan Stieler

30 Aug, 2016 10:53 AM

Hi,

GPGTools 2.6.1
OS X 10.11.5

I have the problem that I can't read my drafts anymore.
If I will open a draft mail in Apple Mail I fill out my passphrase and than I got a window with two documents in the mail,
"Mail Anhang" and "encrypted" the encrypted file is a text file with html, a header etc.

I have attached a screenshot from my draft window.

What can I do to work normally with my mail drafts?

Kind regards,
Jan

  1. Support Staff 1 Posted by Steve on 15 Sep, 2016 04:19 PM

    Steve's Avatar

    Hey Jan,

    welcome to the GPGTools community support platform. Sorry you are having problems using GPG Suite. Please excuse the slow response.

    This is a known bug. To workaround, drag the encrypted.asc attachment to your desktop and then open that file with TextEdit. You should then be able to decrypt the encrypted message with GPGServices.

    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    Let me know if this did work.

    All the best,
    steve

  2. 2 Posted by Jan Stieler on 04 Oct, 2016 03:32 PM

    Jan Stieler's Avatar

    Hi Steve,

    I tried to open the .asc in Textedit but I got only a decrypted textblock.

    -----BEGIN PGP MESSAGE-----
    Comment: GPGTools - https://gpgtools.org


    hQIMA0aKbTwQ6POfARAAjc9bFzbpK4YgY3oWBm9w5Xj9HtMtJQ29ecnBy013bZuV DZa8M+xuFTIbxtSnbYXB3ZTCYeMdo7gXO3fD9uXM1guLk2tgFuXfEUUW3L9188cZ GJ2oQmtmEMWlXQvis5/dvKDk96Mn0gWCX+P8iAdPWdQ1QC3IyKQYIv4IgWlkTOdT ZYgl8DmB1dRevc75anRdbNzzdirgixih6AAhqR0oEBMGL2nBwoUZnnkBKNBmmEVC ujWlEzBTOpjUYsO8ma3Ubir1zbmdPGT03/CBIUW3pZROH90Kr6WDntQ …
    Before I opened the .asc I insered my GPG passphrase.
    Any ideas?

    Cheers,
    Jan

  3. Support Staff 3 Posted by Steve on 06 Oct, 2016 03:35 PM

    Steve's Avatar

    Hi Jan,

    that looks like an encrypted message and not like a decrypted textblock.

    So what happens if you try to decrypt that text?

    The following two Knowledge Base articles explain how GPGServices is used:

    • KB explaining how to encrypt and sign text or files
    • KB explaining decryption and verification
  4. 4 Posted by Stephen on 07 Oct, 2016 01:32 AM

    Stephen's Avatar

    Guys,

    This is really really painful, all my drafts and canned responses are affected. The trick to decrypt kind of works for US characters, but not for non-roman, such as French or Japanese (UTF-8): I'm getting stuff such as:

    =E3=81=AF=E5=85=88=E6=97=A5=E9=A6=99=E6=B8=AF=E3=81=A7=E7=B4=9B= =E5=A4=B1=E3=81=97=E3=81=BE=E3=81=97=E3=81=9F=E3=81=AE=E3=81=A7=E8=B3=87=E7= =94=A3=E3=81=8B=E3=82=89=E8=90=BD=E3=81=A8=E3=81=97=E3=81=A6=E4=B8=8B=E3=81= =95=E3=81=84=E3=80=82

    I had important stuff in my drafts and canned responses is a big job, can you please help?

    Thanks

    SZ

  5. 5 Posted by Jan Stieler on 07 Oct, 2016 03:26 PM

    Jan Stieler's Avatar

    Hi,
    if I start Mail new I go to the draft section, got the GPG Passphrase window. I type it in and than I select my draft.
    Next save the .asc in a folder and open it with Textedit.
    than I got this

    -----BEGIN PGP MESSAGE-----
    Comment: GPGTools - https://gpgtools.org
    
    
    
    
    hQIMA0aKbTwQ6POfARAAjc9bFzbpK4YgY3oWBm9w5Xj9HtMtJQ29ecnBy013bZuV
    DZa8M+xuFTIbxtSnbYXB3ZTCYeMdo7gXO3fD9uXM1guLk2tgFuXfEUUW3L9188cZ
    GJ2oQmtmEMWlXQvis5/dvKDk96Mn0gWCX+P8iAdPWdQ1QC3IyKQYIv4IgWlkTOdT
    ZYgl8DmB1dRevc75anRdbNzzdirgixih6AAhqR0oEBMGL2nBwoUZnnkBKNBmmEVC
    ujWlEzBTOpjUYsO8ma3Ubir1zbmdPGT03/CBIUW3pZROH90Kr6WDntQ …
    

    or sometimes the same like Stephen.
    I use german language on my system and mails.

    Cheers,
    Jan

  6. Support Staff 6 Posted by Steve on 07 Oct, 2016 04:13 PM

    Steve's Avatar

    Should you be available, could you hop on our live chat here:
    https://www.hipchat.com/gi8zHW4K3

    We can't promise a solution, but we'd like to inspect this problem in more detail.

    All the best
    steve

  7. 7 Posted by szadounaisky on 09 Oct, 2016 01:07 AM

    szadounaisky's Avatar

    No content.

  8. Support Staff 8 Posted by Steve on 10 Oct, 2016 12:05 PM

    Steve's Avatar

    No content as is a blank TextEdit is shown after decryption? Please try to provide as much info as possible so we can try and help you out.

    If you are available, the live chat offer still stands.

  9. Support Staff 9 Posted by Steve on 10 Oct, 2016 01:19 PM

    Steve's Avatar

    We did help out szadounaisky via live chat and added a section to the workaround KB.

    Jan if you still need help, do let us know.

  10. 10 Posted by Stephen on 10 Oct, 2016 02:04 PM

    Stephen's Avatar

    Yes, big thanks once again Steve,

    The trick was (and I guess it should work for any non-roman characters (French, German, Japanese, Korean or what have you), to use the text file produced by the temporary workaround (link at the top of this page), but then to rename it .eml instead of .txt. Then Apple Mail can digest it and tada... all your content is back.

  11. Support Staff 11 Posted by Steve on 10 Oct, 2016 02:05 PM

    Steve's Avatar

    Stephen, that's in the KB now too (:

  12. 12 Posted by Jan Stieler on 10 Oct, 2016 03:20 PM

    Jan Stieler's Avatar

    Hi Guys,

    the workaround with saving it as .eml work also for me. Thanks!
    Whats the KB?

  13. Support Staff 13 Posted by Steve on 10 Oct, 2016 03:22 PM

    Steve's Avatar

    https://gpgtools.tenderapp.com/kb/gpgmail-faq/gpgmail-no-longer-wor...

    Great news. Can I close this discsussion or do you need further assistance?

  14. 14 Posted by Jan Stieler on 10 Oct, 2016 03:29 PM

    Jan Stieler's Avatar

    Hi,
    I think yes. Actually I can work with my drafts.

    Thanks again!.

  15. Support Staff 15 Posted by Steve on 10 Oct, 2016 03:30 PM

    Steve's Avatar

    Perfect. Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  16. Steve closed this discussion on 10 Oct, 2016 03:30 PM.

  17. Steve re-opened this discussion on 31 Mar, 2017 10:44 AM

  18. Support Staff 16 Posted by Steve on 31 Mar, 2017 10:44 AM

    Steve's Avatar

    Hi Jan,

    the issue where drafts where unintentionally encrypted twice has been fixed. If you want to test the fix, please download our latest nightly GPG Suite. That page also has sig and SHA1 to verify the download.

    Should the problem persist, please re-open this discussion and let us know. For more questions that are not related to this specific problem, you are welcome to create a new discussion any time.

    Best, steve

    Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.

  19. Steve closed this discussion on 31 Mar, 2017 10:44 AM.

  20. Steve closed this discussion on 31 Mar, 2017 10:48 AM.

  21. Steve closed this discussion on 31 Mar, 2017 11:18 AM.

  22. Jan-Frederik Stieler re-opened this discussion on 19 Jul, 2017 11:29 AM

  23. 17 Posted by Jan-Frederik St... on 19 Jul, 2017 11:29 AM

    Jan-Frederik Stieler's Avatar

    Hallo Steve,

    it was fixed but now I have the problem again.

    OSX 10.11.6
    GPGMail 2.6.3 Build: 1211n

    It is really a workingbreaker because I can’t read my old E-mails and this is sometime necessary for
    my job. And if its not possible I get some critical problems.

    Actually I think about to deinstall the GPGTools. It makes more problems than it solves, because a lot of people don’t use GPG
    or don’t know that it exist.

    Kindly,
    Jan Stieler

    –––

    Kommunikationsdesign
    Jan-Frederik Stieler
    Dipl.-Designer (FH)

    Barkhausstraße 15
    64289 Darmstadt

    [email blocked]
    www.janstieler.de

    Fon 06151 7894663
    Fax 06151 7894664
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  24. Support Staff 18 Posted by Steve on 19 Jul, 2017 05:42 PM

    Steve's Avatar

    Hi Jan,

    welches Problem genau siehst du nun? Kannst du bitte den neusten nightly build von hier installieren: https://releases.gpgtools.org/nightlies/

    Bei den alten E-Mails die du nicht entschlüsseln kannst, wird dir dort eine Fehlermeldung angezeigt? Falls ja, bitte besuche diese Diskussion im Browser und hänge einen Screenshot der Fehlermeldung an.

    Viele Grüße,
    steve

  25. Support Staff 19 Posted by Steve on 18 Aug, 2017 01:02 PM

    Steve's Avatar

    Da wir kein Feedback mehr erhalten haben, schließen wir diese Diskussion. Sollten dein Problem fortbestehen, kannst du diese Diskussion jederzeit wieder öffnen.

    Viele Grüße,
    steve

  26. Steve closed this discussion on 18 Aug, 2017 01:02 PM.

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