GPGMail: Unable to encrypt mail on OS X El Capitan

Sushil Kambampati's Avatar

Sushil Kambampati

06 Aug, 2016 06:49 AM

I wanted to send an encrypted email between two of my accounts (to see what that looks like on a web mail server), but the lock button remains greyed out and the tooltip says "This message can't be encrypted. You have to enter at least one recipient first."

I tried it with the [email blocked] address, the same thing. Am I missing something or doing something wrong?

  1. Support Staff 1 Posted by Steve on 07 Aug, 2016 02:51 PM

    Steve's Avatar

    Hey Sushil,

    welcome to the GPGTools community support platform. Sorry you are having problems using GPG Suite.

    Have you already created a key for your email address? If so, can you please double check the email you used for your key perfectly matches your email account at > Preferences > Accounts.

    If all that is ok, can you try sending a testmail to the account for which you have created a key. Sender and recipient should be identical.

    Does that work?

    All the best,

  2. Steve closed this discussion on 07 Aug, 2016 02:51 PM.

  3. Sushil Kambampati re-opened this discussion on 07 Aug, 2016 03:26 PM

  4. 2 Posted by Sushil Kambampa... on 07 Aug, 2016 03:26 PM

    Sushil Kambampati's Avatar

    Hi, Steve,

    Thanks for replying. So, I went to do what you suggested and guess what, it works! Sending to my own address works, and it works with other email addresses as well. What can I tell you, yesterday I tried so many times before I submitted the request. Between then and now I rebooted my computer, so I guess that may have had something to do with it.

    Or else it was the [redacted] messing with me, which is why I wanted to get GPG tools in the first place.

    Sorry for the bother.


  5. Support Staff 3 Posted by Steve on 07 Aug, 2016 09:03 PM

    Steve's Avatar

    Hey Sushil,

    well, that's great news. Glad, this is solved for you. Something sure can get stuck and a restart may have resolved this. No bother at all.

    I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  6. Steve closed this discussion on 07 Aug, 2016 09:03 PM.

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