cannot access my email or send and receive emails

emma mather's Avatar

emma mather

03 Jun, 2015 09:42 PM

I have downloaded this tool and cannot use my email, receive or send email. Please can you help ?

  1. 1 Posted by Yoik on 03 Jun, 2015 10:34 PM

    Yoik's Avatar

    You clearly need to give a lot more info before anyone could help you. At least say

    What OS are you running? Version/distro (e.g. OSX Yosemite, win 7, Porteus Kiosk 3.4.0, etc.)

    What mail software (e.g. Mail, Exchange, Turbo Mailer 2.7.10, etc.)

    When did you first see this problem ( e.g immediately after download, after install completed, etc.)

    Realistically you are going to need personal help from someone who understands the issues and your system. A good place to start is whoever helped you set up your computer.

  2. 2 Posted by Emma Mather on 04 Jun, 2015 07:06 AM

    Emma Mather's Avatar

    Hi Thank you

    Will do that and update see if anyone can help.



    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

  3. Support Staff 3 Posted by Steve on 17 Jul, 2015 05:32 PM

    Steve's Avatar

    Emma, let's try to pin down where your problems are deriving from. For further investigations could you please provide a few more details.

    • Copy all version info as described in this KB-article

    • What are you trying to do and which steps are you taking to achieve that? At which step are you seeing the issue?

    1. Step 1
    2. Step 2
    3. ...
    • What are you expecting instead:

    Please post any error messages as screenshots in jpg format. Provide as much detail as possible.

    Attach .png or .jpg screenshots of error messages or steps leading to this problem.

    That information will help us to find an entry point for hunting down this problem.

    Best regards, Steve

  4. Support Staff 4 Posted by Steve on 26 Nov, 2015 10:06 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  5. Steve closed this discussion on 26 Nov, 2015 10:06 PM.

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